T: 01869 242967 | E: sales@omfax.co.uk |

INTELLIGENT SELF-SERVICE

If a resident understands that the questions asked by your advisors on the telephone are the same as the experience online, they will be much more confident to move to self-service.

Find out more about intelligent self-service...

DYNAMIC CALL FLOW NAVIGATION

Our applications enable contact centre advisors to have more productive conversations with residents by intelligently applying contextual and relationship information to optimise call flow.

Find out more about Dynamic Call Flow Navigation...

E-LEARNING

Through Omfax e-learning, contact centre advisors increase their confidence and ability to deal with and resolve customer enquiries more effectively.

Find out more about e-learning...

HANDBOOK & GUIDES

Omfax Handbooks and Guides help social landlords to communicate more effectively with their residents building trust and a sense of shared responsibility.

Find out more about our handbooks and guides...

WHITE PAPERS

Building The Business Case For Dynamic Customer Service Read more...

Using Intelligence To Transform Conversations, Relationships & Service Read more...

How Housing Organisations Can Deliver Better for Less Read more...

KNOWLEDGE HUB

Self-Service Starts With Self-Assisted Service Read more…

First Banks, Then Supermarkets. Are Social Housing Providers Next? Read more...

Are Social Housing Contact Centres Setting The Standard? Read more...