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Omfax Systems is the leading provider of information solutions for customer service within social housing. We offer a portfolio of innovative products and services that bring unrivalled clarity, consistency and efficiency to communicate with residents.
Established since 1989, Omfax has become known throughout the social housing sector for our Keyfax response management software, handbooks, guides and eLearning , all created specifically to respond to the communication challenges of social housing organisations, from housing associations to ALMOs.
Our Keyfax Response Management solutions enables social housing contact centres to better serve their residents. By improving advisors’ ability to deal with each and every enquiry, Keyfax increases first call resolution rates, improves the accuracy of call outcomes and helps reduce the costs of everyday housing maintenance and management.
Omfax also publishes a range of user-friendly and jargon-free handbooks and guides that provide residents with information they need about their tenancy and responsibilities as well as offering practical advice on managing their property. These tried and tested guides can be customised and branded to meet our clients’ needs.
All of our products draw on our exceptional knowledge and experience of the everyday operations of social housing providers. We use this core knowledge to deliver tailored solutions for our customers, who include housing associations, local authorities and facilities contractors as well as with a range of other organisations and agencies such as schools, colleges and health care trusts.
“We have been able to expand the hours customers can contact us. We have also significantly increased the services we offer and improved our efficiency and effectiveness without additional staffing resources.”
Lourdes Sharpe, Head of Customer Services
Solihull Community Housing