Application Support from Omfax
Omfax provides all Keyfax customers with reliable technical and operational support with useful tips and insights to help you get the most out of your solution.
Our telephone helpline provides unlimited support and rapid fixes to your problems. Solutions and guidance can be arranged swiftly via remote access and, where necessary, site visits, as we look to respond to your issues quickly and effectively.
We are not just there when things go wrong. Our experienced and friendly team encourage our customers to call for advice and assistance in further expanding, developing and adapting their system – answering your ‘how to’ questions is all part of the service.
As well as immediate support, we also provide regular updates to Keyfax licence holders when adding new features and functionality. Your Omfax account manager is available to discuss any additional requirements and will be in regular contact with your team.
We also keep customers up-to-date through our On-line User Forum and our newsletter, published three times a year, which answer common queries and provide expert tips on how to get the most out of Keyfax.
- Improved service through a single point of contact
- Increased first call resolution rate and reduced call duration
- Greater consistency and accuracy in service responses
- Advisors can deal with a wider variety of calls, without requiring specialist training
- Reduced operational costs – fewer referrals needed
What our Customers Say“The help and assistance from the Keyfax team was first rate.”
“I really appreciate the support service provided by Keyfax. They have a ‘can-do’ approach which is refreshing.”