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Effective Repairs Reporting

Effective Repairs Reporting is an eLearning course that gives your front line staff the background training they need to deal swiftly and correctly with repair requests from your residents.

Designed specifically for customer service advisors working in social housing organisations, Effective Repairs Reporting focuses on increasing staff knowledge of how different aspects of the home work – so they can:

• talk more knowledgeably with residents about problems in their property
• identify and diagnose the potential causes of faults
• explain who is responsible for different types of repair
• correctly inform residents what they are required to do
• recognise and reduce any health or safety risks, and prioritise fixes appropriately.

Together this results in improved service, increased resident satisfaction and reduced maintenance/management costs.

Effective Repairs Reporting is designed to be exceptionally learner-friendly. Material is not overly technical, and features clear diagrams and jargon-free descriptions of key elements.

The course consists of four modules:

• Structure
• Water and drainage
• Heating and electrics
• Fixtures, fittings and outdoor features

Staff can proceed at their own pace through the online content, recording their progress and completing online tests at the end of each module. Find out more about how eLearning with Omfax works.

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More learners, more value

The more learners you enrol in Effective Repairs Reporting, the cheaper the per-learner cost is. You can enrol your whole team at once and allow individuals to complete the training at a convenient time for them and for you.

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Omfax eLearning courses are based on the material created for our respected handbooks and guides and are designed to compliment our dedicated Keyfax response management tool, – giving your front-line team the backing to handle any call with confidence.