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eLearning

Omfax eLearning provide an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge – increasing resident satisfaction with the service delivered and making your advisors more efficient and productive.

The benefits of having well-trained customer service advisors are well-understood. The more knowledgeable your advisors are, the better they can serve your tenants, resolve problems faster and increase first call resolution rates. That not only increases resident satisfaction with your service, but also helps drive down overall operating costs.

But training itself can be difficult to manage. If advisors are attending courses, they are not there to handle calls. Everyone learns at different speeds, and it’s often hard to assess the impact of classroom-based training on advisor knowledge.

Omfax eLearning overcome these challenges. Developed specifically for customer service advisors working in social housing, our eLearning provides a flexible, effective and relevant way to build advisor knowledge.

  • Advisors learn at their own speed, from their own desk
  • No need to book courses – new staff can simply undertake training when they join
  • Courses are based on Omfax’s respected social housing handbooks and guides – providing relevant content that really helps improve the service advisors deliver
  • Each course is modular and has built-in formal testing so learners can assess their progress and managers can keep track of their team’s knowledge levels

Find out more about eLearning from Omfax.

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eLearning – cutting the costs of training


As social housing providers seek ways to reduce operating costs, the training budget may well be cut. One way to get more from that budget is to move to eLearning – not only reducing expenditure on expensive classroom training but also improving effectiveness. With eLearning, your staff can learn at their own speed and refresh their knowledge at any time.

Omfax eLearning courses are based on the material created for our respected handbooks and guides and our dedicated contact centre tool, Keyfax Contact Management – ensuring its relevance for your front-line team.