

	Social Housing Contact Centres Setting the Customer Service Standard Recent Call Centre Awards ceremonies have seen the housing sector beating the private sector competition in terms of customer service. What has changed over the last ten years, and why? Click here to read more.

				Consistency of Service Across all Channels Residents are offered a multitude of ways to approach their housing organisations with queries and problems. This appears beneficial, but there are certain obstacles that prevent exceptional customer service. Find out how this can be avoided by clicking here.
	Putting the Customer at the Heart of Service Delivery - Walsall Housing Group Walsall Housing Group implemented Keyfax Inter•View with an aim to increase efficiency while providing the highest level of quality service to their customers. See what they have achieved so far, by clicking here….
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	Why is multichannel customer service important? How to improve customer satisfaction. Striking the right balance: The future of social housing regulation.
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