Keyfax Inter•View
Keyfax Inter•View provides customer service teams with the reassurance
to get it right first time.
Using its unique scripting system, staff can give clear, well-informed responses
to a wide range of customer enquiries, repairs or service requests.
At the heart of Inter•View is the concept of 'intelligent' scripts
- so responses link to context and customer sensitive data to reflect the customer's
circumstances and give up-to-date guidance to customer services.
As result, staff can perform at a consistently high standard, regardless of the
extent of their technical or service knowledge and managers can be assured of the
accuracy and consistency of the answers being given to customers and the service
requests being generated.
Inter•View empowers staff with good people skills even where they may not have the full breadth of service knowledge or experience. It leaves you free to recruit the
best communicators, confident that they will have a system to support their work
and be effectively operational with the minimum of delay.
Keyfax Inter•View makes sense.
- Tailored to your service - the system's innate flexibility means every response
or action exactly reflects corporate guidelines.
- Easily updated by your own non-technical staff - you are in control.
- Builds staff confidence - they don't feel they have to know all the answers.
- Ensures correct response - every customer receives a fair, consistent service, all
of the time.
- Reduces avoidable contacts - pinpoints the right information and response so enquiries
are dealt with at the first point of contact.
- Supports service expansion – easily extended to other services.
- Tightly integrates with other Keyfax products and with other service and customer
contact management systems.
If you are passionate about customer service, you should be using Keyfax Inter•View.
To find out more and arrange a demonstration, please contact us.