Whether your residents phone you or even handle transactions themselves online, your goal is to deliver a responsive, effective and consistent service. With Keyfax Response Management this goal is possible through three simple steps:

Managing Customer Relationships - utilising Keyfax Contact Manager to supplement the information you have on your properties with information about your residents; their preferences, queries and past interactions with you.

Intelligent Scripting - utlilising Keyfax Inter•View to package the knowledge and experience required to handle each enquiry, and provide this to your advisors through intelligent scripts. Therefore ensuring that an effective and consistent service is delivered with each and every call.

Integrated Self-Service - utilising Keyfax Inter•View Online to take the intelligence you provide to your advisors, and making this available online to allow residents to intuitively perform transactions themselves 24/7.

By combining Keyfax Contact Manager with Keyfax Inter•View and Keyfax Inter•View Online, the result is exceptional customer service delivered consistently and effectively regardless of the channel.

Want to learn more? Click here or call us on 01869 242967.