E-training

E-training As many housing organisations now have central contact centres, we recognise that staff in these centres need help to understand and absorb the information they need in order to assist callers.

Getting new staff up to speed and keeping existing staff up-to-date is time consuming and costly. It can be disruptive to take them out of the workplace for long stretches of time to attend training courses and it is not always easy to monitor how effective the training has been.

In addition, it has become increasingly important to ensure that staff are all delivering the service to the same standard. This requires training linked to formal tests that allow you to ‘benchmark’ what level of knowledge each member of staff has achieved.

Omfax is providing e-learning courses that address these needs.

E-learning is the way forward. Not only is it more convenient and cost effective but it is a real investment. This is because the level of knowledge retained by the learner is far higher than an ‘attended’ course. They have the time to really absorb what they are being taught, stop and start when they want (to fit in with their concentration levels), and revise and test themselves to reinforce the learning. Also, they (rather than someone else) decide when they are ready to take the formal tests. This gives them the chance to really prove to themselves and to their managers that they have reached a benchmark standard.

E-learning caters for all types of learner without putting them under pressure to take it all in on one day or take a test immediately after first learning about a topic. So, whether your staff are whizzers or plodders, or perhaps study shy, they all have the opportunity to learn at a pace that suits them and still achieve the same standard.

Effective Repairs Reporting is our first course. Comprising four modules and four formal tests, it is designed to ensure all your staff are able to deal competently with repair requests from your customers. Find out more