With substantial experience in the social housing sector, Omfax can help you deploy and customise your Keyfax InterView solution rapidly and effectively.
Built with ease of deployment and integration in mind, coupled with expertise built up from experience with over 70 social housing providers, Omfax has an in-depth understanding of the practical challenges and common applications and systems used in the sector. This helps overcome technical issues, and today out-of-the-box integration is provided for many leading Housing Management and CRM solutions and for web sites and Web Portals.
Keyfax can be integrated seamlessly, so adviosrs and residents are not aware that there are multiple software solutions working together to improve the customer interaction.
Thanks to many years of working with housing associations, local authorities and other providers, our consultants have a genuine understanding of the responsibilities and restrictions organisations face - enabling us to work with you to develop customised solutions and processes quickly.
Once the core solution is deployed, we continue to work closely with you to ensure the solution is customised to your service; to provide the skills and tools to allow continual up-dating and extension of sedrvices; ensure swift user adoption, as well as providing effective ongoing application support.
Contact us to find out more or discuss your requirements.
It took just six months to implement Keyfax Contact Management at East Durham Homes - including extensive customisation, user adoption and testing.
Read our case study to see the benefits.
We find Keyfax very user-friendly and an excellent diagnosis tool.
Kate Noonan, Contact Centre Manager ClÃºid Housing Association