With substantial experience in the social housing sector, Omfax can help you deploy and customise your Keyfax Response Management solution rapidly and effectively.
Our Keyfax Response Management solutions have been built with ease of deployment and integration in mind. Having worked with more than 60 social housing providers, Omfax has an in-depth understanding of the practical challenges and common applications and systems used in the sector. This helps overcome technical issues, and today out-of-the-box integration is provided for many leading Housing Management and CRM solutions, including Microsoft Dynamics CRM.
However, in our view, the issue is not really one of technical integration but of ensuring that the Keyfax solution is optimised for your needs. Here our insight into the specific tasks involved in customer interaction within social housing is invaluable.
Thanks to many years of working with housing associations, local authorities and other providers, our consultants have a genuine understanding of the responsibilities and restrictions organisations face – enabling us to work with you to develop customised solutions and processes quickly.
Contact us to find out more or discuss your requirements.
Rapid deployment for East Durham Homes
It took just six months to implement Keyfax Contact Management at East Durham Homes – including extensive customisation, user adoption and testing.
Read our case study to see the benefits.
- Improved service through a single point of contact
- Increased first call resolution rate and reduced call duration
- Greater consistency and accuracy in service responses
- Advisors can deal with a wider variety of calls, without requiring specialist training
- Reduced operational costs – fewer referrals needed