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Repairs Reporting Guide
The Repairs Reporting Guide is a popular and practical tool for social housing residents that improves the repair reporting process and ensures repairs are dealt with faster and more efficiently.
Combining step-by-step instructions with crystal-clear diagrams, The Repairs Reporting Guide gives residents the information they need to:
- report repairs accurately – so your advisors can action them correctly and quickly
- understand their responsibilities
- Carry out minor repairs themselves, safely and effectively.
Professionally written, it follows best practice in clear communications, using straightforward navigation and helpful checklists. It also follows RNIB guidance on accessibility.
The Repairs Reporting Guide has been honed over time to include an increasing number of tasks and household systems and appliances, and is used by numerous housing associations and social housing providers across the UK already to improve the service they deliver.
The result is a highly effective tool that helps keep repair costs down, increases the number of first-time fixes and ensures your residents are satisfied with your service.
The Repairs Reporting Guide is available to buy off-the-shelf in handy A5 format. We can add your organisation’s name and logo, or – for an additional fee – with a specially-designed front cover. Prices vary depending on quantities ordered, as the table below shows.
Click to download a brochure| Number of copies | Price per copy | Add your name and logo on all copies |
| 50-500 | £3.20 | £320 |
| 501-1000 | £3.10 | £460 |
| 1001-2000 | £2.70 | £500 |
| 2001+ | Contact us for a quotation |
Prices do not include postage and packaging. This product is zero-rated for VAT. Please note there is a minimum order of 50 copies.
Contact us for more information
Include your own processes and standards
Build on our core content to create your own repairs handbook – including your service standards and reporting processes. Find out more.
Welsh version available
The Repairs Reporting Guide is available as off-the-shelf as a back-to-back Welsh/English edition. Contact us to place an order.
The Benefits
- Enable your residents to take more responsibility for their properties
- Improve the accuracy of repair reporting
- Reduce maintenance costs – by helping residents manage minor tasks themselves
- Comply with health and safety regulations
