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News Centre

Our news centre has interesting press articles and is also a place where we share with you some useful industry best practice knowledge and ideas.

  • Consistency of Service Across All Channels - January 2012
    Residents have the option of approaching their housing organisations in three different ways: in person, via phone, or more recently, via the internet.
  • Are Social Housing Contact Centres Setting The Standard? - January 2012
    In the aftermath of a positive and lavish customer service awards season, it is has come to light that contact centres for social housing organisations are making quite the impact.
  • Omfax in 'Housing Technology' - September 2011
    This month, Omfax had a full page article in Housing Technology,
    displaying how residents can help themselves
  • Keyfax Inter•View Online Product Launch in UK-Housing - September 2011
    Omfax also featured in UK-Housing this month with the launch of Keyfax InterView Online, please click the link above to find out more
  • Customer Relationship Management – Why a Housing Management Solution Alone is not Enough - September 2011
    There are two factors that are high on the agenda of any housing organisation; first is the quality of the service that they deliver to their residents and second is the value for money that they deliver as an organisation.
  • How Intelligent Scripting Can Help Solve A Major Issue Associated With Merging Organisations - September 2011
    Each and every housing organisation is faced with similar, if slightly different issues, but each one runs their services somewhat differently. With so many housing organisations now merging and amalgamating to take advantage of economies of scale, a major issue they face is the loss of individual identity and even of local knowledge of the issues of the area.
  • New Product Launch – Keyfax Inter•View Online - September 2011
    The long awaited and highly anticipated launch of Keyfax Inter•View Online is now here. Housing organisations that implement this new product will be able to offer their residents easy access to information 24 hours a day, 7 days a week.
  • Do We On-Line Self Service? - June 2011
    The social housing sector has traditionally been somewhat ambivalent about using the internet to communicate with residents. One of the fundamental reasons has been an assumption that residents in this sector don’t use the web. However, that view can increasingly be consigned to history.
  • Achieving More With The Same - June 2011
    Social housing contact centres are in danger of becoming a victim of their own success. In just a few years, they have evolved from an innovative extra to an integral part of the housing provider’s operations, providing a respected and responsive service to residents through a single point of contact. Resident expectations have risen accordingly and the contact centre is now their first port of call for all kinds of queries.
  • Enabling residents to help themselves - June 2011
    The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on till later and the flat is icy cold.

 

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