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Effective Repairs Reporting.
Whether you want a handbook for tenants, leaseholders or shared owners, we take the same comprehensive approach. With a full library of material to draw from, you will benefit from our years of working with a wide range of housing organisations and our in-depth knowledge of how housing services work.
We will ensure the text reflects your specific circumstances, such as secure or assured tenancies, full leasehold or shared ownership, English or Scottish legislation, stock transfer or ALMO status.
Adopting our 'package' means you do not have to start from scratch. You take our professionally written text and ready designed format and develop or adapt it to ensure it genuinely reflects the way your organisation works. The handbook will cover a whole range of topics that will:
We have a tried and tested programme for producing these handbooks.
We send you a suggested topic list for you to check through and also a questionnaire asking you for certain facts about your services, tenancy agreements or leases. We also ask you to identify which kind of layout you prefer and whether you want us to adapt it in any way. Take a look at the handbook design options we offer.
We then put together a first draft for you to review with staff and customers. We also submit some suggested cover designs that reflect your corporate image.
Once you have fine-tuned the text we carry out the changes you have identified. We usually only need to submit a couple of further drafts before presenting the final typeset proofs for your approval to go to print. We manage the printing process ensuring it is produced to the highest standards. We can even arrange the packaging and posting out of the handbooks to your customers.
We can give advice on all aspects of the project including effective editing and consulting with customers. We can also advise you on planning for future updating and reprints.
All text and layout designs conform to RNIB readability guidance. This means that they are accessible for the majority of the reading population including those with some sight impairment.
We can advise you on your options for providing the handbook in alternative formats and in other languages.
We offer conversion of your handbook into an attractive interactive on-line e-book. This conforms to AA web-standards which means that it will function effectively with most disability browsers and therefore becomes accessible on-line to those who may not be able to read conventional print easily, or at all. Find out more about our e-books
All paper used in printing our handbooks is made from managed, fully sustainable forests and the printing process meets the highest environmental standards in the use and disposal of materials.
Our printers have been chosen on the basis of good value for money and high standards of service and print quality. They hold the prestigious ISO 14001 Environmental Standard Award and offer full FSC and PEFC stock chain of custody.
Our handbooks will show the recycling and FSC logos.
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