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Effective Repairs Reporting.
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The usual pattern of updating is that our clients have a few changes they want to make after a few years when stocks of the original books are getting low. We carry out these changes, possibly redesign the cover and print enough books for the next 2-3 years including enough for any new tenants you have in this period. At this stage you might send out a 'summary' sheet to your existing tenants pointing out any major new facts they need to know and perhaps directing them to your website for further details.
In year 5, when the second print is getting low, we advise you to go through a full review process with staff and customer representatives, republish the book and send it out to all your customers – not just new ones. At this stage you might consider changing the layout style, but be sure to discuss this with your existing customer representative as they often choose to stick with the same type of layout. Have a look at our handbook design options.
What about the ring binder option? "We want to be able send out updated pages now and then, and so it would be more cost-effective to go for a binder." I hear you say. Although the logic is sound, in practice things rarely work out this way. Many of our customers went down that route before they came to us and learned that on going, drip feed updating did not take place, and so the extra costs involved were rarely recouped by lower updating costs. Even if you do regular updating, there is a likelihood that the single pages that you send out never get put into the binders or get put in the wrong place. It may even give a bad impression that you are constantly changing things about.
We believe that you should use other means, particularly regular newsletters, to inform your customers of the occasional changes to the services your provide.