User Adoption - Easy to Use From Day One
With its familiar and intuitive interface, intelligent scripting and straightforward search functions, Keyfax Response Management solutions are easy to use and so start delivering returns on your investment from day one.
As users across the social housing sector have told us, Keyfax Response Management is an exceptionally usable system. Not only does it use a familiar Windows-style interface that users immediately feel comfortable with, but it also quite literally talks their language.
Keyfax Response Management systems have been developed and honed specifically for social housing providers. Whether using Keyfax Contact Manager with Keyfax Inter•View or Keyfax Inter•View integrated with an existing housing management system, customer service advisors and service teams are provided with easy access to the right information. They can simply focus on the customer and the delivery of service, not on how the system works.
What’s more, Keyfax can be customised to your processes, there’s no need for staff to learn new ways of working: Keyfax simply incorporates your processes, and helps ensure they are followed correctly. From day one, housing organisations have the ability to tailor and adapt Keyfax systems; by modifying and extending contact and case management and by editing and creating scripts to improve performance and take-on new services and roles within the organisation.
Experience tells us that advisors find Keyfax easy to use and non-technical administrators can quickly become conversant with managing the systems.
“We found it very easy to understand and implement the Keyfax System.”
East Durham Homes
- Improved service through a single point of contact
- Increased first call resolution rate and reduced call duration
- Greater consistency and accuracy in service responses
- Advisors can deal with a wider variety of calls, without requiring specialist training
- Reduced operational costs – fewer referrals needed