Having behavioural insight on our operation [from Keyfax] has transformed the way we manage the organisation and enables us to make practical changes, driving further efficiencies.
Gail Newbold Assistant Director Homes and Neighbourhoods, Family Housing Association
We have been able to expand the hours customers can contact us. We have also significantly increased the services we offer and improved our efficiency and effectiveness without additional staffing resources.
Lourdes Sharpe Previously Head of Customer Services, Solihull Community Housing
Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.
Mandy Holian Previously Customer Service Contact Manager, Bromford Living
We found it very easy to understand and implement the Keyfax System. The Omfax team were excellent and quickly transferred the knowledge and understanding of the system to our people so they could build and tailor scripts in-house.
Gary Lormor Customer Services Manager, County Durham Housing Group
Oaklee has enjoyed a very productive working relationship with Omfax over the years. The team is very knowledgeable, they understand social housing inside out, and that is evident in the high-quality products they produce.
Emmeline Johnston Service Centre Team Leader
We strongly believe that Keyfax has delivered significant benefits to all parties, including our residents, our advisors and ourselves.
David Hanley Previously Business Improvement Officer, Severnside Housing
All of my team have been through the Omfax training and they all found it really useful. It's given them the confidence to ask our residents more in-depth questions about their repairs and equipped them with the knowledge to make more informed decisions.
Helen Luty Previously Head of Customer Services, Selwood Housing
The Repairs Reporting Guide is a good quality product and a really useful reference guide for our customers. Omfax has always been a good company to work with, meeting agreed timescales and being flexible when needed.
Julianne Britton Head of Customer Services, GreenSquare