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The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.


Orbit provide enhanced Customer Self-service through Keyfax Online

Sep 21 2021

As an existing Omfax customer, Orbit has been using its Keyfax software for staff within its Contact Centre to log repairs and process customer enquiries. In August 2020, Orbit contacted Omfax to discuss their vision of improving their online services.

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Hastoe Housing Association – Keyfax Repairs Diagnostics Upgrade

Jun 11 2021

In 2020, Hastoe contacted Omfax to request support in moving their Keyfax applications to new servers, following a change to their IT infrastructure. As part of this work, Hastoe were keen to upgrade their Keyfax software to enhance the user experience for their colleagues and residents.

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E-learning during the Pandemic

Mar 16 2021

With working from home looking likely to be extended until at least spring, making good use of staff time and increasing their skill set is something that looks set to continue. If you are interested in offering your staff flexible and convenient training from home, we look forward to hearing from you.

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Updating MIS ActiveH whilst running an Enquiries diagnostic

Aug 24 2020

Learn how to use Asynchronous Pluggable Protocols and how they work with ActiveH to give you access to your social housing tenant’s information, while you diagnose their issue in Keyfax.

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RBKC – Repairs diagnostic design and development

Mar 23 2020

A look behind the scenes at the work and organisation that goes into the diagnostic scripting process, from design to development and finally implementation and ongoing review.

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