As an existing Omfax customer, Orbit has been using its Keyfax software for staff within its Contact Centre to log repairs and process customer enquiries.
In August 2020, Orbit contacted Omfax to discuss their vision of improving their online services.
In 2020, Hastoe contacted Omfax to request support in moving their Keyfax applications to new servers, following a change to their IT infrastructure. As part of this work, Hastoe were keen to upgrade their Keyfax software to enhance the user experience for their colleagues and residents.
With working from home looking likely to be extended until at least spring, making good use of staff time and increasing their skill set is something that looks set to continue.
If you are interested in offering your staff flexible and convenient training from home, we look forward to hearing from you.