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The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.

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Orbit provide enhanced Customer Self-service through Keyfax Online

Sep 21 2021

As an existing Omfax customer, Orbit has been using its Keyfax software for staff within its Contact Centre to log repairs and process customer enquiries. In August 2020, Orbit contacted Omfax to discuss their vision of improving their online services.

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Translation and Improved Accessibility for your Tenant Portal

Sep 7 2021

Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to that question is now “yes”. Since the recent integration with ReachDeck for version 4.3.2, Keyfax Online can now offer all of these things, right out of the box.

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Best Practice Approach to Diagnostic Scripting – and three Top Tips

Aug 31 2021

A productive contact centre delivering fantastic service is the goal of every centre manager. In our experience, a well written script will help a customer contact centre do both. Here are three top tips to achieve this

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Platform Housing Group – Dynamics 365 with KeyNamics – a powerful combination

Aug 24 2021

As part of their digital transformation, Platform Housing identified that a new single and integrated Housing Management System (HMS) was required. In March 2020, Platform Housing approached Omfax to work with Microsoft Dynamics specialists, Crimson. Out of that, a project was agreed to integrate Keyfax with Microsoft Dynamics CRM, within their Contact Centre.

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Relax – your Keyfax Integration is secure with a RESTful API

Aug 17 2021

Today, we are excited to share the next evolution of the Keyfax API. With the release of Keyfax 4.3.3 we are delighted to introduce the beta release of the new Keyfax REST based Web API.

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Whatever happened to the Omfax User Conference?

Jul 13 2021

It’s been quite some time since the last annual Omfax User Conference. The last one was in June 2017, were you there?

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Meet our new Customer Services Consultant

Jun 29 2021

Meet our new Customer Services Consultant Omfax is delighted to welcome Paul Ancill as their new Customer Services Consultant.

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The way we use our office space is changing

Apr 27 2021

Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training.

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E-learning during the Pandemic

Mar 16 2021

With working from home looking likely to be extended until at least spring, making good use of staff time and increasing their skill set is something that looks set to continue. If you are interested in offering your staff flexible and convenient training from home, we look forward to hearing from you.

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