As an existing Omfax customer, Orbit has been using its Keyfax software for staff within its Contact Centre to log repairs and process customer enquiries.
In August 2020, Orbit contacted Omfax to discuss their vision of improving their online services.
Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to that question is now “yes”. Since the recent integration with ReachDeck for version 4.3.2, Keyfax Online can now offer all of these things, right out of the box.
A productive contact centre delivering fantastic service is the goal of every centre manager.
In our experience, a well written script will help a customer contact centre do both.
Here are three top tips to achieve this
As part of their digital transformation, Platform Housing identified that a new single and integrated Housing Management System (HMS) was required. In March 2020, Platform Housing approached Omfax to work with Microsoft Dynamics specialists, Crimson. Out of that, a project was agreed to integrate Keyfax with Microsoft Dynamics CRM, within their Contact Centre.
Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training.
With working from home looking likely to be extended until at least spring, making good use of staff time and increasing their skill set is something that looks set to continue.
If you are interested in offering your staff flexible and convenient training from home, we look forward to hearing from you.