Our news centre has interesting press articles and is also a place where we can share with you some useful industry best practice knowledge and ideas.
Apr 27 2021
Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training.
Mar 24 2021
How can Keyfax help you manage your contact centre KPIs? With markers. Learn why you should be using markers in your Keyfax scripts and how to do so.
Mar 16 2021
With working from home looking likely to be extended until at least spring, making good use of staff time and increasing their skill set is something that looks set to continue. If you are interested in offering your staff flexible and convenient training from home, we look forward to hearing from you.
Mar 9 2021
Over the past year there have been huge changes to how we work. These top tips will help you to adapt to the new working environment that Covid-19 has brought about.
Aug 24 2020
Learn how to use Asynchronous Pluggable Protocols and how they work with ActiveH to give you access to your social housing tenant’s information, while you diagnose their issue in Keyfax.
Jul 28 2020
Which Key Performance Indicators should you be using in your Contact Centre to give your social housing tenants the best service possible? Discover the various options available.
Jul 1 2020
With customer contact being shifted to online channels, how can social housing landlords understand how their tenants are using their self-service portals? Google Analytics will help.
Jun 22 2020
Is Keyfax at your organisation only running in a live environment? What are you missing out on? Here are the benefits that will be available if you install a Keyfax test environment.
Jun 12 2020
How Artificial Intelligence (AI) can be used to improve the customer experience? There is definitely a place for AI in the contact centre but don't get rid of your staff yet.