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Our news centre has interesting press articles and is also a place where we can share with you some useful industry best practice knowledge and ideas.

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The way we use our office space is changing

Apr 27 2021

Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training.

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Making your mark with markers!

Mar 24 2021

How can Keyfax help you manage your contact centre KPIs? With markers. Learn why you should be using markers in your Keyfax scripts and how to do so.

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E-learning during the Pandemic

Mar 16 2021

With working from home looking likely to be extended until at least spring, making good use of staff time and increasing their skill set is something that looks set to continue. If you are interested in offering your staff flexible and convenient training from home, we look forward to hearing from you.

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Top 5 tips on being more productive & 15 intelligent scripting tips!

Mar 9 2021

Over the past year there have been huge changes to how we work. These top tips will help you to adapt to the new working environment that Covid-19 has brought about.

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Updating MIS ActiveH whilst running an Enquiries diagnostic

Aug 24 2020

Learn how to use Asynchronous Pluggable Protocols and how they work with ActiveH to give you access to your social housing tenant’s information, while you diagnose their issue in Keyfax.

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Customer Service Centre KPIs, do they work for you?

Jul 28 2020

Which Key Performance Indicators should you be using in your Contact Centre to give your social housing tenants the best service possible? Discover the various options available.

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What the Heck is happening on the Tenant Self-service Portal?

Jul 1 2020

With customer contact being shifted to online channels, how can social housing landlords understand how their tenants are using their self-service portals? Google Analytics will help.

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Why on Earth do we Need a Repairs Diagnostics Test System?

Jun 22 2020

Is Keyfax at your organisation only running in a live environment? What are you missing out on? Here are the benefits that will be available if you install a Keyfax test environment.

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Who Needs Customer Service Soft Skills now that there’s AI?

Jun 12 2020

How Artificial Intelligence (AI) can be used to improve the customer experience? There is definitely a place for AI in the contact centre but don't get rid of your staff yet.

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