Online Repairs Training

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Online Repairs Training Courses

Omfax e-Learning provides an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge. It makes advisors more efficient and productive, whilst increasing resident satisfaction with the service.

The benefits of having well-trained customer service advisors are well understood. The more knowledgeable they are, the better they can serve residents, resolve problems and increase first call resolution rates. This not only increases resident satisfaction with the service, it also helps drive down overall operating costs.

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Online Repairs courses provide e-Learning opportunities


Online Repairs Training - Effective Repairs Reporting Course

Effective Repairs Reporting

Effective Repairs Reporting is an online repairs training course that gives advisors the background training they need to swiftly and correctly deal with repair requests from residents.

The course is designed specifically for customer service advisors working in social housing organisations. Effective Repairs Reporting focuses on increasing staff knowledge on how different aspects of the home work.

It is designed to be exceptionally user-friendly, featuring clear diagrams and jargon-free descriptions of key elements. Make an Enquiry below to request a free trial of the course.

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Online Repairs Course Benefits

Learn about the components of a building and how they work
Familiarise self with names and terminology for fixtures & fittings
Identify typical types of resident or tenant damage
Learn to advise on any health & safety implications
Diagnose common repair problems from tenants

What our clients say about Effective Repairs Reporting Online Training

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All of my team have been through the Omfax online training and they all found it really useful. It's given them the confidence to ask our tenants more in depth questions about their repairs and equipped them with the knowledge to make more informed decisions.

Helen Luty Head of Customer Services, Selwood Housing

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