Repairs Diagnostics Process Mapping

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The Omfax team want to ensure that our customers make the best use of Keyfax, for Repairs or Enquiries.
We recognise you may have limited in-house Keyfax skills or can’t free-up administrators to update Repairs Diagnostic Scripts.
So to help, we offer Repairs Diagnostic Script Design workshops and Repairs Diagnostic Script Development services.


Diagnostic Script Design Workshop

Repairs Diagnostic Script Design Workshop

We’ll help you produce a visual map of your call handling procedures. This will incorporate Keyfax functions to design an intelligent Repairs or Enquiries Diagnostic script. Each mapped process can be quickly and easily reviewed by all service areas and customer focus groups.

Please contact your Omfax Account Manager for more information about our
Diagnostic Script Design Workshops.

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What our clients say about Keyfax

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Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.

Mandy Holian Previously Customer Service Contact Manager, Bromford Living

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