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Our news centre has interesting press articles and is also a place where we can share with you some useful industry best practice knowledge and ideas.

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Oct 25 2014

How Intelligent Scripting Can Help Solve A Major Issue Associated With Merging Organisations

Each and every housing organisation is faced with similar, if slightly different issues, but each one runs their services somewhat differently. With so many housing organisations now merging and amalgamating to take advantage of economies of scale, a major issue they face is the loss of individual identity and even of local knowledge of the issues of the area. This can, and typically does, cause real apprehension for all involved – residents, staff, managers and board members.

Feb 25 2014

Enabling Residents To Help Themselves

The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on till later and the flat is icy cold.

Jan 25 2014

Self-service starts with self-assisted service

There is an on-going debate about Channel Shift and Self-Service in relation to customer services in the public sector, especially in social housing. The pros state that it improves residents’ accessibility to service, at the same time as dramatically reducing the cost per transaction. The cons argue that it excludes residents and leads to far greater demand and an increase in mistakes.

Jan 12 2014

Orders in January

Greenfields Community Housing has enrolled additional staff on our Effective Repairs Reporting e-learning course.
GreenSquare has ordered a reprint of their Repairs Reporting Guide.
Wiltshire Rural Housing Association has ordered our Repairs Reporting Guide.
Muir Group Housing Association has confirmed additional learners for our Effective Repairs Reporting e-learning course.
Transform Housing & Support has ordered copies of our Repairs Reporting Guide.
ASRA Group has confirmed their order for Keyfax InterView for Repairs and Enquiries for use in their contact centre and Keyfax InterView Online for tenants self-service. ASRA manages 13,000 homes in the Midlands and London.

Dec 18 2013

Orders in December

Headington School has once again ordered copies of our Think Safety for Schools Handbook.
Orbit Group has added more members of staff to be enrolled on our Effective Repairs Reporting e-learning course.

Nov 8 2013

Orders in November

Norwich City Council has awarded the contract to us to provide both Keyfax InterView Repairs Diagnostic in the contact centre and Keyfax InterView Online for tenants to self-service. The Council manages over 15,900 council homes in Norwich and provides a range of housing services to their tenants. 
Cottesloe School has ordered copies of our Think Safety for Schools Handbook.
Cherchefelle Housing Association has ordered copies of our Repairs Reporting Guide.

Oct 16 2013

Orkney Islands Council and Bournemouth Housing order more Repairs Reporting Guide

Orkney Islands Council has placed an additional order for our Repairs Reporting Guide.
Bournemouth Housing Society for the Elderly has placed another order for our Repairs Reporting Guide.

Oct 3 2013

First Banks, Then Supermarkets. Are Social Housing Providers Next?

Where customers are given the opportunity to save time, avoid queuing, place orders and provide or obtain a specific piece of information without assistance at a time convenient for them, they will.

Sep 3 2013

Two Rivers extends Keyfax InterView use to cover Enquiries

Two Rivers Housing has confirmed the extension of their use of Keyfax InterView to cover all Enquiries. They manage some 3,700 homes in Gloucestershire and Herefordshire and have been using Keyfax InterView for Repairs for some years.

Aug 15 2013

New orders in August

Bedstone College has again ordered copies of our Think Safety for Schools and Colleges handbook.
Queens Cross Housing Association has enrolled their staff on our Effective Repairs Reporting e-learning course.
Barnet Homes have been a long standing client of Keyfax InterView for Repairs and have now confirmed their order to extend its use to include Keyfax InterView for Enquiries. They also intend to embark on the integration of Keyfax InterView Online with their back office management systems.