Oaklee Homes Group has ordered an update of their Tenants Handbook and their Repairs Handbook. Bolsover District Council has ordered an update and reprint of their Repairs Handbook. Hanover Housing has re-ordered copies of our Think Safety Housing Handbooks.
Greenfields Community Housing has enrolled staff on our Effective Repairs Reporting e-learning course.
Oxford City Council has ordered an update to the Internet Repairs Handbook.
Birmingham City Council, having recognised the continued benefits of online repair reporting, has renewed their licence for Keyfax InterView Online - our tenant Self-Service diagnostic tool. Working alongside Northgate and Kirona, this allows tenants to make real-time appointment bookings.
Interserve has been appointed by East Thames Group as their facilities management partner to implement Keyfax InterView Repairs and Keyfax Online to provide accurate and consistent repair reporting.
Family Housing Birmingham has enrolled staff on our Effective Repairs Reporting e-learning course. Wolfson College has ordered copies of our Think Safety for Schools and Colleges Handbook.
Teign Housing has enrolled additional staff on our Effective Repairs Reporting e-learning course.
Festival Housing has ordered a reprint of their Repairs Handbook.
North Ayrshire Council has ordered an update and reprint of their Sheltered Housing Tenants Handbook. Orkney Islands Council has re-ordered copies our Repairs Reporting Guide. Mears Group has placed an order for a reprint of their Canterbury City Council Repairs Handbook. Regenda has ordered copies of our Repairs Reporting Guide. Aberdeen City Council has updated their Repairs Handbook with us. A1 Housing has re-ordered copies of our Think Safety for Housing.
2012 has been a busy year at Omfax with several new clients coming on board. Here we take the opportunity to talk to a few of them to see how they are getting on since going live with Keyfax, the UK’s leading intelligent scripting tool for social housing providers.
The dilemma faced up and down the UK is ever-reducing budgets and rising customer demands. It is imperative to find ways to reduce costs without harming customer satisfaction. One such way is for housing organisations to make themselves easily available to their customers in our multi-channel world.
The way we communicate and interact socially is changing. The rise of technology, especially in the last decade, namely the internet, mobile phones, and associated improved connection speeds and reduced costs, has led to this dramatic change in the communication landscape. In addition, in the face of the difficult economic climate, social housing organisations are facing increasing financial pressure. Not only do they need to work harder, but also smarter. Contact centres are not excluded and so how might housing associations best communicate with customers in future?