Northampton Partnership Homes, who already have some of their staff on our e-learning course, have enrolled more learners. Gloucester City Homes, have just updated and reprinted their Repairs Handbook for their residents and we will also be mailing the copies out to their individual
Saxon Weald is our newest client who manage 6,000 homes across Sussex and Hampshire. They are a not-for-profit company and a registered charity. They have enrolled some of their staff members on our e-learning course. We look forward to working with them over the coming months.
DCH who are a user of our e-learning, have once again enrolled more of their staff on the course, as well as Hastoe Housing Association who have just enrolled another three members of their staff on the course.
Central Bedfordshire Council, which was created from the merger of Mid Bedfordshire and South Bedfordshire District Councils in 2009 and own over 5,000 homes, have just purchased our Keyfax Inter•View Repairs Diagnostic software for use in their contact centre.
East Thames, who are part of the L&Q Group and were once a Keyfax client, have chosen to come back on board with our Keyfax Inter•View Repairs Diagnostic software. We are glad to welcome them back.
Cairn Housing Assoication have chose our Repairs Reporting Guide as their tool to help tenants correctly diagnose repairs. They are a non-profit making registered charity and one of Scotland’s largest providers of affordable housing with over 3,000 homes. They have been serving communities across the whole of Scotland for over 25 years.
St Catherine's College have once again re-ordered copies of our Think Safety handbooks for their staff.
Prestwich & North Western Housing Association was founded over 30 years ago to provide affordable accommodation to the residents of Prestwich and are our newest Omfax client. They have just enrolled some of their staff on our e-learning course. We are looking forward to working with them over the coming months.
Greenfields Community Housing who are a user of our e-learning, have just enrolled more staff on the course, as well as Magna Housing who have just enrolled another five members of their staff on the course.
Hastoe Group who are already users of our e-learning course, our Repairs Handbook for their tenants, and our Keyfax Inter•View Repairs Diagnostic software, have opted for Keyfax Inter•View Repairs OnLine for their tenants.
Choice Housing Ireland, who are one of our oldest Keyfax clients, have just updated their Tenants and Repairs Handbooks.
Regenda Group is our newest Omfax client who manages over 13,000 homes in the North West. They have just enrolled 65 of their staff members on our e-learning course. We are looking forward to working with them over the coming months.
A1 Housing have just updated their Repairs Handbook for their tenants, and entrusted us with the mailing of the books. They are hitting the doorsteps right now.
Bolsover District Council who are a long-term user of Keyfax, have just updated their Repairs Handbook.
The social housing sector has traditionally been somewhat ambivalent about using the internet to communicate with residents. One of the fundamental reasons has been an assumption that residents in this sector don’t use the web. However, that view can increasingly be consigned to history.
Social housing contact centres are in danger of becoming a victim of their own success. In just a few years, they have evolved from an innovative extra to an integral part of the housing provider’s operations, providing a respected and responsive service to residents through a single point of contact. Resident expectations have risen accordingly and the contact centre is now their first port of call for all kinds of queries.
Each and every housing organisation is faced with similar, if slightly different issues, but each one runs their services somewhat differently. With so many housing organisations now merging and amalgamating to take advantage of economies of scale, a major issue they face is the loss of individual identity and even of local knowledge of the issues of the area. This can, and typically does, cause real apprehension for all involved – residents, staff, managers and board members.
The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on till later and the flat is icy cold.
There is an on-going debate about Channel Shift and Self-Service in relation to customer services in the public sector, especially in social housing. The pros state that it improves residents’ accessibility to service, at the same time as dramatically reducing the cost per transaction. The cons argue that it excludes residents and leads to far greater demand and an increase in mistakes.