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The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.


Hastoe Group go for Keyfax Inter•View Repairs Online

Apr 4 2017

Hastoe Group who are already users of our e-learning course, our Repairs Handbook for their tenants, and our Keyfax Inter•View Repairs Diagnostic software, have opted for Keyfax Inter•View Repairs OnLine for their tenants.
Choice Housing Ireland, who are one of our oldest Keyfax clients, have just updated their Tenants and Repairs Handbooks.

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New orders and updates in January

Jan 16 2017

Regenda Group is our newest Omfax client who manages over 13,000 homes in the North West. They have just enrolled 65 of their staff members on our e-learning course. We are looking forward to working with them over the coming months.
A1 Housing have just updated their Repairs Handbook for their tenants, and entrusted us with the mailing of the books. They are hitting the doorsteps right now.
Bolsover District Council who are a long-term user of Keyfax, have just updated their Repairs Handbook.

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Do Social Housing Tenants use Online Self-Service?

Jul 10 2016

The social housing sector has traditionally been somewhat ambivalent about using the internet to communicate with residents. One of the fundamental reasons has been an assumption that residents in this sector don’t use the web. However, that view can increasingly be consigned to history.

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Working Smarter with Intelligent Scripting

Feb 8 2015

Social housing contact centres are in danger of becoming a victim of their own success. In just a few years, they have evolved from an innovative extra to an integral part of the housing provider’s operations, providing a respected and responsive service to residents through a single point of contact. Resident expectations have risen accordingly and the contact centre is now their first port of call for all kinds of queries.

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How Intelligent Scripting Can Help Merging Housing Associations

Oct 25 2014

Each and every housing organisation is faced with similar, if slightly different issues, but each one runs their services somewhat differently. With so many housing organisations now merging and amalgamating to take advantage of economies of scale, a major issue they face is the loss of individual identity and even of local knowledge of the issues of the area. This can, and typically does, cause real apprehension for all involved – residents, staff, managers and board members.

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Tenant Self Service – Helping Residents To Help Themselves

Feb 25 2014

The maddening drip, drip, drip of a leaky tap. Sitting in the dark, unable to even make a cup of tea, after a power surge or blown fuse. Curling up under a duvet on the sofa, because the heating doesn’t come on till later and the flat is icy cold.

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Self-service starts with self-assisted service

Jan 25 2014

There is an on-going debate about Channel Shift and Self-Service in relation to customer services in the public sector, especially in social housing. The pros state that it improves residents’ accessibility to service, at the same time as dramatically reducing the cost per transaction. The cons argue that it excludes residents and leads to far greater demand and an increase in mistakes.

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Orders in January

Jan 12 2014

Greenfields Community Housing has enrolled additional staff on our Effective Repairs Reporting e-learning course.
GreenSquare has ordered a reprint of their Repairs Reporting Guide.
Wiltshire Rural Housing Association has ordered our Repairs Reporting Guide.
Muir Group Housing Association has confirmed additional learners for our Effective Repairs Reporting e-learning course.
Transform Housing & Support has ordered copies of our Repairs Reporting Guide.
ASRA Group has confirmed their order for Keyfax InterView for Repairs and Enquiries for use in their contact centre and Keyfax InterView Online for tenants self-service. ASRA manages 13,000 homes in the Midlands and London.

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Orders in December

Dec 18 2013

Headington School has once again ordered copies of our Think Safety for Schools Handbook.
Orbit Group has added more members of staff to be enrolled on our Effective Repairs Reporting e-learning course.

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