Norwich City Council has awarded the contract to us to provide both Keyfax InterView Repairs Diagnostic in the contact centre and Keyfax InterView Online for tenants to self-service. The Council manages over 15,900 council homes in Norwich and provides a range of housing services to their tenants. Cottesloe School has ordered copies of our Think Safety for Schools Handbook. Cherchefelle Housing Association has ordered copies of our Repairs Reporting Guide.
Two Rivers Housing has confirmed the extension of their use of Keyfax InterView to cover all Enquiries. They manage some 3,700 homes in Gloucestershire and Herefordshire and have been using Keyfax InterView for Repairs for some years.
Bedstone College has again ordered copies of our Think Safety for Schools and Colleges handbook. Queens Cross Housing Association has enrolled their staff on our Effective Repairs Reporting e-learning course. Barnet Homes have been a long standing client of Keyfax InterView for Repairs and have now confirmed their order to extend its use to include Keyfax InterView for Enquiries. They also intend to embark on the integration of Keyfax InterView Online with their back office management systems.
Oaklee Homes Group has ordered an update of their Tenants Handbook and their Repairs Handbook. Bolsover District Council has ordered an update and reprint of their Repairs Handbook. Hanover Housing has re-ordered copies of our Think Safety Housing Handbooks.
Greenfields Community Housing has enrolled staff on our Effective Repairs Reporting e-learning course.
Oxford City Council has ordered an update to the Internet Repairs Handbook.
Birmingham City Council, having recognised the continued benefits of online repair reporting, has renewed their licence for Keyfax InterView Online - our tenant Self-Service diagnostic tool. Working alongside Northgate and Kirona, this allows tenants to make real-time appointment bookings.
Interserve has been appointed by East Thames Group as their facilities management partner to implement Keyfax InterView Repairs and Keyfax Online to provide accurate and consistent repair reporting.
Family Housing Birmingham has enrolled staff on our Effective Repairs Reporting e-learning course. Wolfson College has ordered copies of our Think Safety for Schools and Colleges Handbook.
Teign Housing has enrolled additional staff on our Effective Repairs Reporting e-learning course.
Festival Housing has ordered a reprint of their Repairs Handbook.