Keyfax Consultancy Services

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Our experienced team aim to ensure you’re able to make the best use of your Keyfax solution. We recognise you may have limited in-house Keyfax skills or face short-term resource difficulties. To assist with this, we offer a range of services to help fill these gaps by utilising our customer service delivery knowledge and Keyfax expertise.

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Diagnostic Design Workshop

Diagnostic Design Workshop

We’ll help you produce a visual map of your call handling procedures, incorporating Keyfax function for an intelligent diagnostic, that can be quickly and easily reviewed by all service areas and customer focus groups.

Please contact your Omfax Account Manager for more information about our
Diagnostic Design Workshops.

Make an enquiry About Keyfax

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Diagnostic Development Service

Need a hand creating your Keyfax content? We offer a Process Development Service using your visual maps. Our team of experienced Keyfax administrators will create your diagnostic flows, offering feedback along the way, to ensure your customers are given a simple, clear and intelligent experience for maximum customer satisfaction.

Please contact your Omfax Account Manager for more information about our Diagnostic Development Service.

Make an enquiry About Keyfax

Diagnostic Development Service

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What our clients say about Keyfax

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Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.

Mandy Holian Previously Customer Service Contact Manager, Bromford Living

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