Keyfax Inter•View Online

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Resident Self-Service Diagnostics

Keyfax Inter•View Online empowers residents by providing an alternative online engagement platform, accessible 24 hours a day, via any internet enabled device, at a fraction of the normal cost.

Simple to use, it allows residents to self-select the right diagnosis and register the repair or tenancy issue correctly. Very popular, it saves time, satisfying residents expectations of a rapid resolution and, because it’s all online, each self-diagnosis has an average cost of just 0.45p!

As a web-based solution, Keyfax Inter•View Online is easy to implement and flexible to integrate, with a ready-made call-flow process that helps to guide the resident through their diagnosis. It can be integrated with the same back office systems used in the contact centre, whilst maintaining the necessary safeguards. This means there is no need to follow up a call because reported requests can be trusted and the organisation maintains control.

Keyfax Inter•View Online

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Implementing Keyfax Inter•View or Kefax Inter•View Online

Implementing Keyfax Inter•View or Kefax Inter•View Online

We make it easy. With over 30 years’ experience in the social housing sector, Omfax can help you deploy and customise your chosen Keyfax Diagnostics solution rapidly and seamlessly, without any disruption, through the expertise we have gained in working with over 70 social housing providers.

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Keyfax Inter•View Online Benefits

Accessible via any internet enabled smart device - simple to use
Significant cost savings - the repair diagnosis is over 15 times cheaper to capture
Satisfies resident expectations of a rapid resolution
Reduces contact centre call volumes
Easy to implement, with ready-made call-flow processes
Frees up advisors to handle the more complex personal issues
Offers service choice, providing a high level of service 24 hours a 7 days a week
All of which save more time and reduce costs further
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What our clients say about Keyfax

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Oaklee has enjoyed a very productive working relationship with Omfax over the last 6 years. The team is very knowledgeable, they understand social housing inside out, and that is evident in the high quality products they produce.

Emmeline Johnston Service Centre Team Leader

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