Keyfax Inter•View

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Service Solution Delivery Diagnostics

Keyfax Inter•View uses Service Solution Delivery Diagnostics to empower busy contact centre service advisors to manage a wide range of resident enquiries more efficiently and effectively.

This dramatically increases first call resolution because advisors are provided with the information and confidence they need to talk to residents about any issue and diagnose what is required accurately and rapidly – whether repairs, maintenance tasks, tenancy enquiries, or any other housing issue – as well as improve customer service delivery.

Using Keyfax Inter•View means that any repair or maintenance requirement can be identified accurately and fixed correctly first time – saving time, reducing costs, improving performance and increasing resident satisfaction.

Keyfax

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About Omfax

Easy to Implement and Use

Keyfax Inter•View draws on nearly three decades of experience and under- standing of social housing customer services, to deliver superior functionality with the flexibility for easy integration and customisation. Content can be readily customised by any client to reflect their particular housing stock and any updates or changes required are quick and easy to implement.

With its intuitive interface, diagrams to aid advisors and straightforward search functions, Keyfax Inter•View is easy to use and starts delivering returns on investment from day one. It works seamlessly with existing Housing Management Systems (HMS) or CRM systems. Out-of-the-box integration is provided for all the leading HMS and CRM solutions.

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Keyfax Inter•View Benefits

Optimises service delivery through better advisor performance
Accurately and rapidly diagnoses resident repair requirements
Increases the first call resolution rate and reduces call duration
Superior functionality, intuitive, flexible, easily customisable
Advisors can manage a wider variety of calls, without specialist training
Ensures repairs can be fixed correctly first time, increasing resident satisfaction
All of which save time and reduce costs
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What our clients say about Keyfax

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Oaklee has enjoyed a very productive working relationship with Omfax over the last 6 years. The team is very knowledgeable, they understand social housing inside out, and that is evident in the high quality products they produce.

Emmeline Johnston Service Centre Team Leader

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