Keyfax Repairs Online

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Tenant Self-Service Repairs

Keyfax Repairs Online helps tenants and residents by providing a simple way for them to diagnose their own repairs. As it’s online, it is available 24 hours a day, via any internet enabled device, at a fraction of the normal cost.

Simple to use, it allows residents to self-select the right diagnosis and register the repair or tenancy issue correctly. It saves time, satisfying tenants expectations of a rapid response and, because it’s all online, each self-diagnosis has an average cost of just 0.45p!

As a web-based solution, Keyfax Repairs Online is easy to implement and integrate, with a ready-made call-flow process that guides the tenant through their repair diagnosis. It can be integrated with the same back office systems used in the contact centre, whilst maintaining the necessary safeguards. This means there is no need to follow up a call because reported requests can be trusted and the organisation maintains control.

Keyfax Repairs Online for tenant self service repairs

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Keyfax Repairs or Keyfax Repairs Online Implementations in the UK

Implementing Keyfax Repairs Online

Want to get up and running quickly with tenant self-service repairs? We make it easy. With over 30 years’ experience in the social housing sector, Omfax can help you deploy and customise your chosen Keyfax Repairs solution. We provide a quick and seamless integration, without any disruption, through the expertise we have gained in working with over 70 social housing providers.

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Tenant Self-Service Repairs with Keyfax Repairs Online

Tenant self service repairs from any smart device
Significant cost savings - repair diagnosis is much cheaper to capture
Satisfies resident expectations of a rapid repair resolution
Reduces contact centre call volumes
Easy to implement, with ready-made repairs diagnostics
Frees up advisors to handle more complex personal issues
Provides a high level of service 24 hours a 7 days a week
All of which save more time and reduce costs further
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What our clients say about Keyfax

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Oaklee has enjoyed a very productive working relationship with Omfax over the last 6 years. The team is very knowledgeable, they understand social housing inside out, and that is evident in the high quality products they produce.

Emmeline Johnston Service Centre Team Leader

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