Omfax e-Learning

Home > Solutions > Omfax e-Learning

Introduction to e-Learning

Omfax e-Learning provides an effective and flexible way for customer service advisors working in social housing to develop their skills and knowledge, making advisors more efficient and productive, whilst increasing resident satisfaction with the service.

The benefits of having well-trained customer service advisors are well understood. The more knowledgeable they are, the better they can serve residents, resolve problems and increase first call resolution rates. This not only increases resident satisfaction with the service, it also helps drive down overall operating costs.

Download brochure Make an enquiry

Introduction to e-Learning

Divider

Effective Repairs Reporting

Effective Repairs Reporting

Effective Repairs Reporting is an e-learning course that gives advisors the background training they need to swiftly and correctly deal with repair requests from residents.

Designed specifically for customer service advisors working in social housing organisations, Effective Repairs Reporting focuses on increasing staff knowledge on how different aspects of the home work.

It is designed to be exceptionally user-friendly, featuring clear diagrams and jargon-free descriptions of key elements.

Download brochure Make an enquiry

e-Learning Benefits

Become more knowledgeable with the components of a building and how they work
Familiarise themselves with names and terminology for the fixtures and fittings
Identify typical types of resident damage
Able to advise on any health & safety implications
Diagnose repair problems that residents present
omfax-e-learning

What our clients say about e-Learning

Quote mark left

All of my team have been through the Omfax training and they all found it really useful. It's given them the confidence to ask our tenants more in depth questions about their repairs and equipped them with the knowledge to make more informed decisions.

Helen Luty Head of Customer Services, Selwood Housing

Quote mark left