The group should remain small and include subject matter experts (SMEs) and if possible, decision makers.
We follow the same phased approach throughout
Participants complete the workshop with visual maps of all of their customer service processes. In addition, they will have tangible next steps and expectations for implementing the diagnostics scripts.
Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.
Mandy Holian Previously Customer Service Contact Manager, Bromford Living