Why Keyfax software by Omfax?
Dozens of Councils and Housing Associations throughout the UK and Ireland choose Keyfax Diagnostics to manage their Housing Repairs and Enquiries. Their Customer Service Advisors use the Diagnostics modules to navigate their way through any tenant repair or enquiry. And the customer portals are integrated with Keyfax Self Service Repairs and Self Service Enquiries. But what makes these social housing organisations trust Keyfax to manage over 867,000 assets?
Why Social Housing organisations choose Keyfax
There are many reasons that ALMOs and Housing Associations choose to work with us. We can only guess, but here’s why we think they like Keyfax, and working with us.
Why Housing Organisations Choose Keyfax
Here’s why we think social housing likes Keyfax.
Intelligent Scripting
The unique edge that Keyfax has, something that no other product offers.
Do you prefer your Diagnostics Hosted or on Premise?
We can do either, which works for you?
Reports on Call Statistics
We all need to know what’s happening, here’s how to get the low-down.
Customer Case Studies
Don’t take our word for it, read the customer case studies.
Technical Excellence
Keyfax is supported by the people that developed the software.
Support, training & consultancy services
Keep you up-to-date and assist where needed.
Our Products
Latest News
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
16 June, 2023
Social Housing Repairs and AI – Chatting with ChatGPT There is a lot of buzz around AI and how it might help social housing organisations in all manner of ways. But has anyone thought to ask an AI system itself about how it thinks it might be able to assist? We thought we’d ask ChatGPT if [...]
16 June, 2023
Do your Tenant Satisfaction Measures measure up? The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously? Are there any dark, unexplored corners of your customer data? Would delving into them help you to understand customer sentiments, [...]
14 June, 2023
Keyfax, providing the flexibility to adapt to changing requirements Orbit is one of the larger social housing organisations in the UK, providing over 42,000 homes to those in greatest need in the Midlands, the South East and the East of England. With over 50 years of experience in social housing, Orbit employ over 1,200 [...]
