Tenant Self-Service Repairs
As a web-based solution, Keyfax Repairs Online is easy to implement and integrate, with a ready-made call-flow process that guides the tenant through their repair diagnosis. It can be integrated with the same back office systems used in the contact centre, whilst maintaining the necessary safeguards. This means there is no need to follow up a call because reported requests can be trusted and the organisation maintains control.
Implementing Keyfax Repairs Online
Want to get up and running quickly with tenant self-service repairs?We make it easy. With over 30 years’ experience in the social housing sector, Omfax can help you deploy and customise your chosen Keyfax Repairs solution. We provide a quick and seamless integration, without any disruption, through the expertise we have gained in working with over 70 social housing providers.
Benefits of Keyfax Repairs Online
Frequently Asked Questions
Latest News
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
16 June, 2023
Social Housing Repairs and AI – Chatting with ChatGPT There is a lot of buzz around AI and how it might help social housing organisations in all manner of ways. But has anyone thought to ask an AI system itself about how it thinks it might be able to assist? We thought we’d ask ChatGPT if [...]
16 June, 2023
Do your Tenant Satisfaction Measures measure up? The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously? Are there any dark, unexplored corners of your customer data? Would delving into them help you to understand customer sentiments, [...]
14 June, 2023
Keyfax, providing the flexibility to adapt to changing requirements Orbit is one of the larger social housing organisations in the UK, providing over 42,000 homes to those in greatest need in the Midlands, the South East and the East of England. With over 50 years of experience in social housing, Orbit employ over 1,200 [...]