Temporary Contact Details

If you have difficulty contacting us by telephone on our regular numbers please use the following details to direct your enquiry.

General Enquiries: 07968 186124*
Support: 07889 084925* / 07968 186124*

*For use during office hours only. Monday-Friday 0900-1700



Keyfax, the Repairs Diagnostic Suite

Delivering market leading resident repair diagnostics and query management solutions. For housing association organisation’s residential properties and managed accommodation.

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Our Vision

At Omfax we believe that every social housing organisation and managed accommodation provider should have an expectation that any query, whether repair or tenancy-related, can typically be diagnosed and resolved faster and more accurately, first time, every time – to consistently deliver the very best possible customer service experience.

That is our vision, which will save time and money – and make life better and easier for everyone.

Our Solutions

We provide the very best in business solutions for the housing associations, residential properties and managed accommodation.

Keyfax Repairs Diagnostics

Enabling busy contact centre service advisors to manage a wide range of resident repair and service enquiries more efficiently and effectively.

Keyfax Consultancy Services

Our experienced team offer a range of services to support your organisation in designing and developing your Keyfax content.

Keyfax Repairs Online

Providing a simple online interface for residents, accessible 24 hours a day, via any internet enabled device, at a fraction of the normal cost.

Online Repairs Training

e-Learning - an effective way for social housing customer service advisors to develop their skills and knowledge, making them more efficient, whilst increasing resident satisfaction.


Repairs Reporting Guide for tenants

The Omfax Guides

  • Repairs Reporting Guide is a practical handbook for social housing tenants that improves the repair reporting process and ensures repairs are dealt with faster and more efficiently.
  • Handy Hints Guide is a ‘must have’ handbook for the home. It provides a simple and effective way to show residents how to do minor repairs and resolve issues themselves.
  • Think Safety Guide is an easy-to-read guide designed to encourage staff to follow health and safety practices.

Contact us for more information

Case Studies

Omfax are proud to say we have over 60 public sector clients throughout the UK using Keyfax Repairs Dignostics (and Repairs Online) and all are happy to be a reference for us. Click on logos to view case studies.

County Durham Housing Group
Solihull Community Housing
Orbit Group

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