Keyfax, the Repairs Diagnostic Suite
Delivering market leading housing repair and enquiries diagnostics. For housing association’s and managed accommodation.
Delivering market leading housing repair and enquiries diagnostics. For housing association’s and managed accommodation.
At Omfax we believe that every social housing organisation and managed accommodation provider should have an expectation that any query, whether repair or tenancy-related, can typically be diagnosed and resolved faster and more accurately, first time, every time – to consistently deliver the very best possible customer service experience.
That is our vision, which will save time and money – and make life better and easier for everyone.
We provide the very best in business solutions for housing associations, residential properties and managed accommodation.
Enabling busy contact centre service advisors to manage a wide range of tenant repairs enquiries more efficiently and effectively.
Helping customer service advisors to manage a variety of general tenant enquiries, from ASB to registering a compliment.
Providing a simple online interface for residents, accessible 24 hours a day, via any internet enabled device, at a fraction of the normal cost.
Giving tenants the tools to help themselves, by providing a simple way for them to make any general housing enquiry.
Our experienced team offer a range of services to support your organisation in designing and developing your Keyfax content.
An effective way for customer service advisors in housing to develop their skills and knowledge, making them more confident and efficient.
Omfax have worked with hundreds of public sector Housing customers throughout the UK using Keyfax Repairs Diagnostics (and Repairs Online). Click on logos to view case studies.
