Keyfax, the Repairs Diagnostic Suite

Delivering market leading housing repairs and enquiries diagnostics. For housing associations, local government and ALMOs.

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Our Vision


At Omfax we believe that every enquiry, whether repair or tenancy-related, can be diagnosed and resolved first time, every time.
We believe that social housing organisations should be using intelligent scripting to deliver the very best customer service experience.

Keyfax Housing Software Suite

We provide the very best in business solutions for housing associations, residential properties and managed accommodation.

Keyfax Repairs Diagnostics

Enabling busy contact centre service advisors to manage a wide range of tenant repairs enquiries more efficiently and effectively.

Keyfax Enquiries Diagnostics

Helping customer service advisors to manage a variety of general tenant enquiries, from ASB to registering a compliment.

Keyfax Repairs Online

Providing a simple online interface for residents, accessible 24 hours a day, via any internet enabled device, at a fraction of the normal cost.

Keyfax Enquiries Online

Giving tenants the tools to help themselves, by providing a simple way for them to make any general housing enquiry.

Keyfax Consultancy Services

Our experienced team offer a range of services to support your organisation in designing and developing your Keyfax content.

Online Repairs Training

An effective way for customer service advisors in housing to develop their skills and knowledge, making them more confident and efficient.


Case Studies

Omfax have worked with hundreds of public sector Housing customers throughout the UK using Keyfax Repairs Diagnostics (and Repairs Online).  Click on logos to view case studies.

WHG Housing Association customer case study
Bromford Housing Association customer case study
Solihull Community Housing
Orbit Group Customer Case study

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