Keyfax, the Repairs Diagnostic Suite

Delivering market leading resident repair diagnostics and query management solutions. For housing association organisation’s residential properties and managed accommodation.

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Our Vision

At Omfax we believe that every social housing organisation and managed accommodation provider should have an expectation that any query, whether repair or tenancy-related, can typically be diagnosed and resolved faster and more accurately, first time, every time – to consistently deliver the very best possible customer service experience.

That is our vision, which will save time and money – and make life better and easier for everyone.

Our Solutions

We provide the very best in business solutions for the housing associations, residential properties and managed accommodation.

Keyfax Repairs Diagnostics

Enabling busy contact centre service advisors to manage a wide range of resident repair and service enquiries more efficiently and effectively.

Keyfax Repairs Online

Providing a simple online interface for residents, accessible 24 hours a day, via any internet enabled device, at a fraction of the normal cost.

Keyfax Consultancy Services

Our experienced team offer a range of services to support your organisation in designing and developing your Keyfax content.

Online Repairs Training

e-Learning - an effective way for social housing customer service advisors to develop their skills and knowledge, making them more efficient, whilst increasing resident satisfaction.

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Case Studies

Omfax are proud to say we have over 60 public sector clients throughout the UK using Keyfax Repairs Dignostics (and Repairs Online) and all are happy to be a reference for us. Click on logos to view case studies.

Bromford
Solihull Community Housing
Orbit Group

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