Keyfax Repairs Diagnostics

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Keyfax Repairs Diagnostics

Keyfax Repairs Diagnostics helps busy customer service advisors to manage housing repairs enquiries more efficiently.

This dramatically increases first call resolution because advisors are provided with the information and confidence they need. They can talk to residents about any repair and diagnose the solution accurately and quickly, using intelligent scripting.

Using Keyfax Repairs Diagnostics means that any repair or maintenance requirement can be identified accurately and fixed correctly first time. This saves time and reduces costs, improving performance and increasing resident satisfaction.

Keyfax Repairs Diagnostics jigsaw piece fitting into your communications systems


Easy to Implement and Use

Keyfax Repairs Diagnostics draws on more than three decades of experience and understanding of housing customer services. It delivers outstanding functionality and is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Non-technical staff can easily customise the diagnostic scripts, and any changes are quick and easy to carry out.

With its intuitive interface, diagrams to aid advisors and straight forward search functions, Keyfax Repairs Diagnostics is easy to use, and starts delivering returns on investment from day one.

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Keyfax Repairs Diagnostics Benefits

Optimises service delivery through better advisor performance
Accurately and quickly diagnoses resident repair requirements
Increases the first call resolution rate and reduces call duration
Advisors can manage a wider variety of calls, without specialist training
Improves tenant satisfaction, by diagnosing repairs correctly every time
Superior functionality, intuitive, flexible, easily customisable

What our clients say about Keyfax

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Oaklee has enjoyed a very productive working relationship with Omfax over the last 6 years. The team is very knowledgeable, they understand social housing inside out, and that is evident in the high quality products they produce.

Emmeline Johnston Service Centre Team Leader

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