Keyfax Repairs Diagnostics2023-06-26T08:49:58+01:00

Easy to implement and use

Using Keyfax Repairs Diagnostics means that any repair or maintenance requirement can be identified accurately and fixed correctly first time. This saves time and reduces costs, improving performance and increasing resident satisfaction.

Keyfax Repairs Diagnostics draws on more than three decades of experience and understanding of housing customer services. It delivers outstanding functionality and is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Non-technical staff can easily customise the diagnostic scripts, and any changes are quick and easy to carry out.

With its intuitive interface, diagrams to aid advisors and straight forward search functions, Keyfax Repairs Diagnostics is easy to use, and starts delivering returns on investment from day one.

Benefits of Keyfax Repairs Diagnostics

  • Optimises service delivery through better advisor performance
  • Accurately and quickly diagnoses resident repair requirements
  • Increases the first call resolution rate and reduces call duration
  • Advisors can manage a wider variety of calls, without specialist training
  • Improves tenant satisfaction, by diagnosing repairs correctly every time
  • Superior functionality, intuitive, flexible, easily customisable

“Keyfax has revolutionised the way we train, reducing repairs training from nine weeks to just one. And it takes away the complexity. It’s so straight forward to use, you can easily find the information you need.”

Rhiannon Elston – Customer Services Manager at Melin Homes

Frequently Asked Questions

Who uses Keyfax to manage their social housing repairs?2023-06-21T20:11:02+01:00

Keyfax is used by over fifty Housing Associations and local government organisations across the UK and Ireland, and currently (summer 2023) supports a housing stock of over 867000.

Can Keyfax reliably assign the right SOR code to my repairs?2023-06-21T20:11:47+01:00

Keyfax is relied on to guide customer contact centre staff to assist tenants in diagnosing the right repair every time, which includes assigning the correct SOR, even if the organisation uses non-standard SORs.

How long does it take to learn how to build the low code diagnostic scripts?2023-06-21T20:12:32+01:00

Everyone is different, but Omfax provides a two day training course that covers training for most people. The diagnostics scripting for most customers is owned and updated by non-technical contact centre staff, who pick the logic of the diagnostics up quickly.

Will Keyfax help our teams to share the building and review of diagnostic scripts?2023-06-21T20:13:01+01:00

Keyfax diagnostics includes many types of messages from text to images and even video to assist the advisor. Diagnostics administrators can build in many different types of questions: address, check-list, date-time, file upload, list, numeric, text, and dynamic list. 

What kinds of content can I prompt the contact centre users with to help them?2023-06-21T20:16:12+01:00

Keyfax diagnostics includes many types of messages from text to images and even video to assist the advisor. Diagnostics administrators can build in many different types of questions: address, check-list, date-time, file upload, list, numeric, text, and dynamic list. 

Latest News

  • 16 June, 2023

    Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]

  • 16 June, 2023

    Social Housing Repairs and AI – Chatting with ChatGPT There is a lot of buzz around AI and how it might help social housing organisations in all manner of ways. But has anyone thought to ask an AI system itself about how it thinks it might be able to assist? We thought we’d ask ChatGPT if [...]

  • 16 June, 2023

    Do your Tenant Satisfaction Measures measure up? The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously? Are there any dark, unexplored corners of your customer data? Would delving into them help you to understand customer sentiments, [...]

  • 14 June, 2023

    Keyfax, providing the flexibility to adapt to changing requirements Orbit is one of the larger social housing organisations in the UK, providing over 42,000 homes to those in greatest need in the Midlands, the South East and the East of England. With over 50 years of experience in social housing, Orbit employ over 1,200 [...]

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