Easy to use and extend
Advisors can then help the tenant, stepping through questions, gathering information, and feeding back with messages and assigning tasks. Enquiries helps both tenant and advisor to understand what is needed quickly and accurately. It also makes it easy to assign further help, if the enquiry needs escalation.
Enquiries Diagnostics is easily extended by your in-house diagnostic admins, to cover any enquiry that the service centre might have to deal with. This helps all advisors to provide tenants with the same high level of service every time. It reduces costs and training time, improves advisor performance, and increases resident satisfaction.
Keyfax Enquiries Diagnostics helps customer services teams to handle inbound housing enquiries. It works along side Keyfax Repairs Diagnostics and is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Customers can easily change the Enquiries diagnostic scripts to fit their housing association’s policies. Keyfax Enquiries comes with a model script set that can be used as-is, but is simple to update or change. Existing Customers use Keyfax Enquiries Diagnostics for handling:
- Antisocial behaviour
- An abandoned property
- An abandoned vehicle
- Illegal parking
- Fly tipping
- Criminal behaviour
- COVID 19 Services
- Renting a garage
- Rent balance enquiries
- Requesting an aid or adaptation
- Request for money advice
- Rearranging an appointment
- Raising a complaint
- Registering a compliment
Keyfax Enquiries has an easy-to-use interface and simple search function, enabling Customer Service Advisors to help tenants with a wide range of housing enquiries.
Benefits of Keyfax Enquiries Diagnostics
Frequently Asked Questions
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