Easy to implement and use
Using Keyfax Repairs Diagnostics means that any repair or maintenance requirement can be identified accurately and fixed correctly first time. This saves time and reduces costs, improving performance and increasing resident satisfaction.
Keyfax Repairs Diagnostics draws on more than three decades of experience and understanding of housing customer services. It delivers outstanding functionality and is easily integrated with MS Dynamics CRM and most Housing Management Systems (HMS). Non-technical staff can easily customise the diagnostic scripts, and any changes are quick and easy to carry out.
With its intuitive interface, diagrams to aid advisors and straight forward search functions, Keyfax Repairs Diagnostics is easy to use, and starts delivering returns on investment from day one.
Benefits of Keyfax Repairs Diagnostics
Frequently Asked Questions
Latest News
16 June, 2023
Repairs Diagnostics for the Customer Service Centre Many social housing providers recognise the need for a dedicated diagnostics tool. It helps their customer contact centre advisors to assist tenants in diagnosing their housing repairs. A specialist diagnostics repair tool can go beyond the basics of questions, answers and messages. Good tools can use the [...]
16 June, 2023
Social Housing Repairs and AI – Chatting with ChatGPT There is a lot of buzz around AI and how it might help social housing organisations in all manner of ways. But has anyone thought to ask an AI system itself about how it thinks it might be able to assist? We thought we’d ask ChatGPT if [...]
16 June, 2023
Do your Tenant Satisfaction Measures measure up? The April deadline for compliance with the new Tenant Satisfaction Measures is fast approaching. How would you show the Regulator that your organisation is taking this seriously? Are there any dark, unexplored corners of your customer data? Would delving into them help you to understand customer sentiments, [...]
14 June, 2023
Keyfax, providing the flexibility to adapt to changing requirements Orbit is one of the larger social housing organisations in the UK, providing over 42,000 homes to those in greatest need in the Midlands, the South East and the East of England. With over 50 years of experience in social housing, Orbit employ over 1,200 [...]