Keyfax Enquiries Online

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Tenant Self-Service Enquiries

Keyfax Enquiries Online helps tenants by providing a simple way for them to make any general housing enquiry. The service is available 24 hours a day, via any internet enabled device, at a fraction of the cost of a manned customer service desk.

It enables residents to self-select the help they need and raise a variety of housing issues easily. It means the tenant can enquire at a time that suits them, and at their own pace.

Enquiries Online is easy to implement and has simple and secure REST integration with any online customer portal. Keyfax Enquiries Online offers an elegant alternative channel into your Housing Association or Local Government office. Which frees up customer service advisors to handle more complex enquiries, or to give residents who need it, more help.


Implementing Keyfax Enquiries Online

Want to get up and running quickly with tenant self-service enquiries? We make it easy. With over 30 years’ experience in the social housing sector, Omfax can help you deploy and customise your chosen Enquiries online solution. We provide a quick and seamless integration, without any disruption, through the expertise we have gained in working with over 70 social housing providers.

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Book a Keyfax Enquiries Online Demonstration

Tenant Self-Service with Keyfax Enquiries Online

Tenant self service housing enquiries from any smart device
Significant cost savings - enquiries are much cheaper to capture
Satisfies resident expectations of a rapid enquiry resolution
Reduces contact centre call volumes, achieving channel shift
Easy to implement, with ready-made enquiries diagnostics
Frees up advisors to handle more complex resident issues
Provides a high level of service 24 hours a 7 days a week
All of which save time and reduce costs further

What our clients say about Keyfax

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Oaklee has enjoyed a very productive working relationship with Omfax over the last 6 years. The team is very knowledgeable, they understand social housing inside out, and that is evident in the high quality products they produce.

Emmeline Johnston Service Centre Team Leader

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