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The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.

Top ten housing management systems UK

The Top Ten Housing Management Systems in the UK

Nov 19 2021

Everyone has their own opinion, but here's our top ten list of Housing Management Systems for the social housing sector. This list is compiled from our customers experiences and the HMS integration options with Keyfax.

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Improving Customer Experience using System Scripts

Nov 3 2021

One of the many benefits of using Keyfax is the ability to enhance the customer experience through its’ powerful built-in features. Today, we take a look at how Keyfax System Scripts can improve the customer and user experience.

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Turbo-charging diagnostic scripts with Intelligent Scripting

Sep 28 2021

The Admin scripters have finished their diagnostic scripting workshops and have tailored the system to your needs. And now, Keyfax is providing quick and accurate solutions when your tenants call. But, if you really want to shift Keyfax up a gear, then you need to do one more thing: Connect the diagnostic scripts to the data you hold on your tenants, properties and assets.

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Orbit provide enhanced Customer Self-service through Keyfax Online

Sep 21 2021

As an existing Omfax customer, Orbit has been using its Keyfax software for staff within its Contact Centre to log repairs and process customer enquiries. In August 2020, Orbit contacted Omfax to discuss their vision of improving their online services.

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Update your Tenant Repairs Portal with Keyfax Repairs Online v4.3

Sep 14 2021

If you are considering offering your customers an on-brand, pictorial tenant repairs portal, then Keyfax Repairs Online fits the bill.

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Translation and Improved Accessibility for your Tenant Portal

Sep 7 2021

Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to that question is now “yes”. Since the recent integration with ReachDeck for version 4.3.2, Keyfax Online can now offer all of these things, right out of the box.

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Best Practice Approach to Diagnostic Scripting – and three Top Tips

Aug 31 2021

A productive contact centre delivering fantastic service is the goal of every centre manager. In our experience, a well written script will help a customer contact centre do both. Here are three top tips to achieve this

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Platform Housing Group – Dynamics 365 with KeyNamics – a powerful combination

Aug 24 2021

As part of their digital transformation, Platform Housing identified that a new single and integrated Housing Management System (HMS) was required. In March 2020, Platform Housing approached Omfax to work with Microsoft Dynamics specialists, Crimson. Out of that, a project was agreed to integrate Keyfax with Microsoft Dynamics CRM, within their Contact Centre.

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Relax – your Keyfax Integration is secure with a RESTful API

Aug 17 2021

Today, we are excited to share the next evolution of the Keyfax API. With the release of Keyfax 4.3.3 we are delighted to introduce the beta release of the new Keyfax REST based Web API.

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