The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.
Nov 19 2021
Everyone has their own opinion, but here's our top ten list of Housing Management Systems for the social housing sector. This list is compiled from our customers experiences and the HMS integration options with Keyfax.
Nov 3 2021
One of the many benefits of using Keyfax is the ability to enhance the customer experience through its’ powerful built-in features. Today, we take a look at how Keyfax System Scripts can improve the customer and user experience.
Sep 28 2021
The Admin scripters have finished their diagnostic scripting workshops and have tailored the system to your needs. And now, Keyfax is providing quick and accurate solutions when your tenants call. But, if you really want to shift Keyfax up a gear, then you need to do one more thing: Connect the diagnostic scripts to the data you hold on your tenants, properties and assets.
Sep 21 2021
As an existing Omfax customer, Orbit has been using its Keyfax software for staff within its Contact Centre to log repairs and process customer enquiries. In August 2020, Orbit contacted Omfax to discuss their vision of improving their online services.
Sep 14 2021
If you are considering offering your customers an on-brand, pictorial tenant repairs portal, then Keyfax Repairs Online fits the bill.
Sep 7 2021
Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to that question is now “yes”. Since the recent integration with ReachDeck for version 4.3.2, Keyfax Online can now offer all of these things, right out of the box.
Aug 31 2021
A productive contact centre delivering fantastic service is the goal of every centre manager. In our experience, a well written script will help a customer contact centre do both. Here are three top tips to achieve this
Aug 24 2021
As part of their digital transformation, Platform Housing identified that a new single and integrated Housing Management System (HMS) was required. In March 2020, Platform Housing approached Omfax to work with Microsoft Dynamics specialists, Crimson. Out of that, a project was agreed to integrate Keyfax with Microsoft Dynamics CRM, within their Contact Centre.
Aug 17 2021
Today, we are excited to share the next evolution of the Keyfax API. With the release of Keyfax 4.3.3 we are delighted to introduce the beta release of the new Keyfax REST based Web API.
