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Our news centre has interesting press articles and is also a place where we can share with you some useful industry best practice knowledge and ideas.

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Updating MIS ActiveH whilst running an Enquiries diagnostic

Aug 24 2020

Learn how to use Asynchronous Pluggable Protocols and how they work with ActiveH to give you access to your social housing tenant’s information, while you diagnose their issue in Keyfax.

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Customer Service Centre KPIs, do they work for you?

Jul 28 2020

Which Key Performance Indicators should you be using in your Contact Centre to give your social housing tenants the best service possible? Discover the various options available.

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What the Heck is happening on the Tenant Self-service Portal?

Jul 1 2020

With customer contact being shifted to online channels, how can social housing landlords understand how their tenants are using their self-service portals? Google Analytics will help.

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Why on Earth do we Need a Repairs Diagnostics Test System?

Jun 22 2020

Is Keyfax at your organisation only running in a live environment? What are you missing out on? Here are the benefits that will be available if you install a Keyfax test environment.

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Who Needs Customer Service Soft Skills now that there’s AI?

Jun 12 2020

How Artificial Intelligence (AI) can be used to improve the customer experience? There is definitely a place for AI in the contact centre but don't get rid of your staff yet.

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Are you on the SOR Merry-go-round?

May 19 2020

It's easy to get on the SOR code merry-go-round, switching back and forth between different approaches endlessly. Let's explore how you can get off the ride and choose the correct approach.

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RBKC – Repairs diagnostic design and development

Mar 23 2020

A look behind the scenes at the work and organisation that goes into the diagnostic scripting process, from design to development and finally implementation and ongoing review.

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When Keyfax Repairs Scripts Don’t Work

Mar 20 2020

What do you do with the feedback your Keyfax users give you? Do the users even know that they can give feedback? Feedback is an essential feature of Keyfax and vital to keep the scripts working.

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A Good Purge is a healthy thing – so is a Keyfax Health-check

Mar 17 2020

We offer to check regular health-checks on Keyfax free of charge, free of downtime and free of risk. Here's why it's a good idea to take us up on our offer and enjoy peace of mind knowing Keyfax is running smoothly.

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