Omfax News & Blog
7 September, 2021
Several times we have been asked if Keyfax Online (Repairs and Enquiries) can provide translation and be presented into different languages. Occasionally, we are asked about accessibility too: Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to those questions is now “yes”. Since the [...]
31 August, 2021
A productive contact centre delivering fantastic service is the goal of every centre manager. In my experience, a well written script will help a customer contact centre do both. These days, scripts can have a bad reputation. There’s a common myth in contact centres that people hate scripts; but that’s not quite right. What [...]
24 August, 2021
Platform Project background and Key Objectives Platform Housing Group formed in 2018, following the merger of Fortis Living and Waterloo Housing Group. With over 45,000 homes, they are the largest Housing Association in the Midlands and also one of the largest in the country. During 2019 and 2020, Platform Housing built more social and affordable [...]
17 August, 2021
Relax – your Keyfax Integration is secure with a RESTful API At Omfax Systems, we are committed to delivering diagnostic software to help housing associations, managed accommodation providers and councils. Our software helps them to resolve repair or tenancy-related enquires faster and more accurately. First time, every time. Our diagnostics suite, Keyfax, has offered a powerful set [...]
13 July, 2021
It’s been quite some time since the last annual Omfax User Conference. The last one was in June 2017, were you there? There are a few reasons for this: Not only have we gone through the Pandemic, but we have also seen changes at Omfax that have changed our approach to the annual User [...]
29 June, 2021
Customers first At Omfax we believe that the quality of our software, as well as our industry knowledge and commitment to delivering excellent customer service, is what sets us apart from our competition. With over 30 years’ experience in customer-landlord communication, we ensure the customer is at the heart of what we do. Meet [...]
18 June, 2021
Depends who’s askin’… Because, if you’re a QL user running version 4.7.2 of QL or later, then the answer is “quite a bit!” There are lots of useful updates, and a couple of really juicy ones for QL users. The screenshot below covers the first, but the second is a bit of a game changer. [...]
15 June, 2021
Please like, share or comment. We live in a time that is obsessed and driven by feedback. Millions of micro interactions are taking place around the globe every second. Whether you ‘like’ a Facebook post; comment on a YouTube video or write a Google review, your interactions are shaping the world around us. With [...]
11 June, 2021
Hastoe is an award-winning rural housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. They hold a charitable status and support communities by providing affordable and environmentally sustainable homes for local people. In 2020, Hastoe contacted Omfax to request support in moving their Keyfax [...]
8 June, 2021
Keyfax Repairs Diagnostics & General Enquiries for Staff Some companies have had a tough time during the Covid-19 crisis. Some, sadly, have closed their doors for good. Omfax and Touch-Base have managed to use this difficult time to recruit into our development team, and have pressed ahead with some extensive changes to Keyfax. We [...]
27 April, 2021
Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training. As of the end of May we will be consolidating the administration [...]
24 March, 2021
Making your mark with markers! Chances are that anyone working in or managing a contact centre, will be accustomed to performance management and reporting. You may have read our recent blog, Customer Service Centre KPIs, do they work for you? With Keyfax reporting, you can report on: number of enquiries or repairs logged; priorities; schedule [...]
16 March, 2021
In January 2020, the World Health Organisation declared COVID-19 a global health emergency. It has been an unprecedented time with many changes in our personal and professional lives and there is no doubt that COVID-19 has impacted how we work. It has had a drastic effect on the economy; businesses have struggled, with many [...]
9 March, 2021
The way we all work has probably changed forever. That’s a scary thought and not easy to accept. I’ve spent the last 20 years working in an office environment with certain rules and routines. Covid-19 changed all that! Working from home has been a huge adjustment but one I have adapted to. Being “busy” [...]
24 August, 2020
Especially for You If your Housing Management System is ActiveH from MIS, this one is just for you. There are fourteen MIS users using Keyfax Repairs Diagnostics and Keyfax General Enquiries, and many more to come, we hope! What follows is a bit of best practice for MIS users and, hopefully, will inspire admin scripters to apply these ideas [...]
28 July, 2020
Key Performance Indicators Key performance indicators are vital for the health of every organisation. They provide measurable targets that demonstrate how effective a service area, team, or individual is, at achieving the organisations objectives. While high-level KPIs focus on the overall performance of the organisation, low-level KPIs focus on the processes in a department [...]
1 July, 2020
During the COVID-19 pandemic, many Housing Associations and local government landlords have changed what kinds of housing repairs they are prepared to carry out under the restrictions. For many, it’s emergency repairs only: Gas leaks Uncontainable water leaks Complete loss of heating and hot water Electrical or fire risk Property security But, as we [...]
22 June, 2020
It’s a fair question. Is it just so that your provider can charge you more support and maintenance, or are there real benefits to be had from running with Test systems? Occasionally, we meet customers who might not benefit from a test system. But, more often than not, there are plenty of advantages to [...]
