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The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.


Keyfax with QL – What’s Happenin’?

Jun 18 2021

A quick look at what you can look forward to you if you're moving to the latest versions of QL and Keyfax.

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Positive Feedback

Jun 15 2021

We live in a time that is obsessed and driven by feedback. Millions of micro interactions are taking place around the globe every second. Whether you ‘like’ a Facebook post; comment on a YouTube video or write a Google review, your interactions are shaping the world around us.

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Hastoe Housing Association – Keyfax Repairs Diagnostics Upgrade

Jun 11 2021

In 2020, Hastoe contacted Omfax to request support in moving their Keyfax applications to new servers, following a change to their IT infrastructure. As part of this work, Hastoe were keen to upgrade their Keyfax software to enhance the user experience for their colleagues and residents.

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Keyfax Repairs Diagnostics Version 4.3 is here!

Jun 8 2021

The latest version of Keyfax Repairs Diagnostics is ready for customer installation. Take a look at the new design and the new 4.3 features.

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The way we use our office space is changing

Apr 27 2021

Due to the pandemic, the past year has seen much of our staff work from home. All our services have run smoothly over this time and we have continued to support all our clients, new and old, with enquiries, services and training.

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Making your mark with markers!

Mar 24 2021

How can Keyfax help you manage your contact centre KPIs? With markers. Learn why you should be using markers in your Keyfax scripts and how to do so.

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E-learning during the Pandemic

Mar 16 2021

With working from home looking likely to be extended until at least spring, making good use of staff time and increasing their skill set is something that looks set to continue. If you are interested in offering your staff flexible and convenient training from home, we look forward to hearing from you.

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Top 5 tips on being more productive & 15 intelligent scripting tips!

Mar 9 2021

Over the past year there have been huge changes to how we work. These top tips will help you to adapt to the new working environment that Covid-19 has brought about.

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Updating MIS ActiveH whilst running an Enquiries diagnostic

Aug 24 2020

Learn how to use Asynchronous Pluggable Protocols and how they work with ActiveH to give you access to your social housing tenant’s information, while you diagnose their issue in Keyfax.

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