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The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.


Translation and Improved Accessibility for your Tenant Portal

Sep 7 2021

Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to that question is now “yes”. Since the recent integration with ReachDeck for version 4.3.2, Keyfax Online can now offer all of these things, right out of the box.

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Best Practice Approach to Diagnostic Scripting – and three Top Tips

Aug 31 2021

A productive contact centre delivering fantastic service is the goal of every centre manager. In our experience, a well written script will help a customer contact centre do both. Here are three top tips to achieve this

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Platform Housing Group – Dynamics 365 with KeyNamics – a powerful combination

Aug 24 2021

As part of their digital transformation, Platform Housing identified that a new single and integrated Housing Management System (HMS) was required. In March 2020, Platform Housing approached Omfax to work with Microsoft Dynamics specialists, Crimson. Out of that, a project was agreed to integrate Keyfax with Microsoft Dynamics CRM, within their Contact Centre.

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Relax – your Keyfax Integration is secure with a RESTful API

Aug 17 2021

Today, we are excited to share the next evolution of the Keyfax API. With the release of Keyfax 4.3.3 we are delighted to introduce the beta release of the new Keyfax REST based Web API.

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Whatever happened to the Omfax User Conference?

Jul 13 2021

It’s been quite some time since the last annual Omfax User Conference. The last one was in June 2017, were you there?

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Meet our new Customer Services Consultant

Jun 29 2021

Meet our new Customer Services Consultant Omfax is delighted to welcome Paul Ancill as their new Customer Services Consultant.

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Keyfax with QL – What’s Happenin’?

Jun 18 2021

A quick look at what you can look forward to you if you're moving to the latest versions of QL and Keyfax.

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Positive Feedback

Jun 15 2021

We live in a time that is obsessed and driven by feedback. Millions of micro interactions are taking place around the globe every second. Whether you ‘like’ a Facebook post; comment on a YouTube video or write a Google review, your interactions are shaping the world around us.

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Hastoe Housing Association – Keyfax Repairs Diagnostics Upgrade

Jun 11 2021

In 2020, Hastoe contacted Omfax to request support in moving their Keyfax applications to new servers, following a change to their IT infrastructure. As part of this work, Hastoe were keen to upgrade their Keyfax software to enhance the user experience for their colleagues and residents.

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