The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.
Mar 9 2021
Over the past year there have been huge changes to how we work. These top tips will help you to adapt to the new working environment that Covid-19 has brought about.
Aug 24 2020
Learn how to use Asynchronous Pluggable Protocols and how they work with ActiveH to give you access to your social housing tenant’s information, while you diagnose their issue in Keyfax.
Jul 28 2020
Which Key Performance Indicators should you be using in your Contact Centre to give your social housing tenants the best service possible? Discover the various options available.
Jul 1 2020
With customer contact being shifted to online channels, how can social housing landlords understand how their tenants are using their self-service portals? Google Analytics will help.
Jun 22 2020
Is Keyfax at your organisation only running in a live environment? What are you missing out on? Here are the benefits that will be available if you install a Keyfax test environment.
Jun 12 2020
How Artificial Intelligence (AI) can be used to improve the customer experience? There is definitely a place for AI in the contact centre but don't get rid of your staff yet.
May 19 2020
It's easy to get on the SOR code merry-go-round, switching back and forth between different approaches endlessly. Let's explore how you can get off the ride and choose the correct approach.
Mar 23 2020
A look behind the scenes at the work and organisation that goes into the diagnostic scripting process, from design to development and finally implementation and ongoing review.
Mar 20 2020
What do you do with the feedback your Keyfax users give you? Do the users even know that they can give feedback? Feedback is an essential feature of Keyfax and vital to keep the scripts working.
