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Our news centre has interesting press articles and is also a place where we can share with you some useful industry best practice knowledge and ideas.


RBKC – Repairs diagnostic design and development

Mar 23 2020

A look behind the scenes at the work and organisation that goes into the diagnostic scripting process, from design to development and finally implementation and ongoing review.

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When Keyfax Repairs Scripts Don’t Work

Mar 20 2020

What do you do with the feedback your Keyfax users give you? Do the users even know that they can give feedback? Feedback is an essential feature of Keyfax and vital to keep the scripts working.

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A Good Purge is a healthy thing – so is a Keyfax Health-check

Mar 17 2020

We offer to check regular health-checks on Keyfax free of charge, free of downtime and free of risk. Here's why it's a good idea to take us up on our offer and enjoy peace of mind knowing Keyfax is running smoothly.

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Coronavirus (COVID-19) Statement

Mar 16 2020

We know your organisation depends on Omfax Systems and Touch-Base technical support service. So with regard to the Coronavirus (COVID-19), here are the measures we are taking to ensure service continuity.

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Three Best Practice Tips for Editing Keyfax Repairs Diagnostics Scripts

Mar 10 2020

Taking a look at three common mistakes made while administering Keyfax scripts. Two involving SQL best practice and another that relates to general script writing.

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How does Keyfax Archiving & Purging help Customer Service Advisors?

Mar 9 2020

Whenever customer service advisors are diagnosing repairs, or tenants are self-diagnosing repairs online, a transaction is logged in the Keyfax database. In what ways can archiving help you and your social housing tenants?

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Why should you provide Repairs e-learning to your Staff?

Feb 21 2020

Do your staff have the essential facts to deal with daily repairs calls? Do you have the resources to allow them to do off-site training? If not then perhaps the Repairs e-learning we provide is a good fit for you.

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The MS Dynamics Keyfax Integration

Dec 16 2019

Keyfax Repairs Diagnostic and General Enquiries has been integrated with, to date over fourteen different HMS systems and portals, the latest integration we're looking at here is MS Dynamics CRM.

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Orders for July

Jul 25 2019

St Catherine’s College is the largest college within Oxford University and teaches both undergraduate and graduate student, it can trace it's roots back to 1868. They've ordered more Think Safety for Schools. Hundred Houses Society is a not for profit housing association founded in 1933. They have recently ordered additional copies of our Repairs Reporting Guide. Hastoe Housing Association owns and manages over 7,500 homes in over 70 local authority areas and have added more staff to our E-learning course. Orkney Island Council have ordered additional copies of our Repairs Reporting Guide.

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