Sometimes the simplest way to carry out ‘best practice’ is to avoid the common pitfalls. In this blog we will look at three common mistakes made while administering Keyfax. Two involving SQL best practice and another that relates to general script writing. Hopefully by highlighting these it will improve your experience while using and editing Keyfax.
Practical and cost-effective course that isn’t too technical
Study at their own pace, using short, clear explanations and diagrams
Raises confidence. Their confidence in their knowledge; your confidence in your staff
When is a good time for your Customer Service Advisors to train up in advising tenants with their repairs? At your training partners convenience, or at your CSA’s? Traditional face-to-face training can be costly in terms of time and money. But what if you could offer them online repairs learning at their own pace and when it is convenient for them (and the Contact Centre)?
Omfax Systems and Touch-Base have been working together to provide social housing customers with Repairs and Enquiries Diagnostics software for over twenty years. The two companies became one in summer 2019, and the first thing we did was to address slight change in the market that we’ve been noticing over the past two years.
Keyfax as a Repairs Diagnostic and General Enquiries pop-up has been integrated with all of the major Housing Management Systems, to date over fourteen, including many flavours of online portals for customer self-service. But an increasing number of our customers have been looking at Keyfax integrated with MS Dynamics CRM.
St Catherine’s College is the largest college within Oxford University and teaches both undergraduate and graduate student, it can trace it's roots back to 1868. They've ordered more Think Safety for Schools.
Hundred Houses Society is a not for profit housing association founded in 1933. They have recently ordered additional copies of our Repairs Reporting Guide.
Hastoe Housing Association owns and manages over 7,500 homes in over 70 local authority areas and have added more staff to our E-learning course.
Orkney Island Council have ordered additional copies of our Repairs Reporting Guide.
We have an order this month from Angus Housing Association, a new client managing nearly 2,000 houses, throughout Angus and Dundee. Ateb have also purchased a reprint of 1000 copies of our Handy Hints guide