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Our news centre has interesting press articles and is also a place where we can share with you some useful industry best practice knowledge and ideas.


Coronavirus (COVID-19) Statement

Mar 16 2020

We know your organisation depends on Omfax Systems and Touch-Base technical support service. So with regard to the Coronavirus (COVID-19), here are the measures we are taking to ensure service continuity.

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Three Best Practice Tips for Editing Keyfax Repairs Diagnostics Scripts

Mar 10 2020

Taking a look at three common mistakes made while administering Keyfax scripts. Two involving SQL best practice and another that relates to general script writing.

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How does Keyfax Archiving & Purging help Customer Service Advisors?

Mar 9 2020

Whenever customer service advisors are diagnosing repairs, or tenants are self-diagnosing repairs online, a transaction is logged in the Keyfax database. In what ways can archiving help you and your social housing tenants?

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Why should you provide Repairs e-learning to your Staff?

Feb 21 2020

Do your staff have the essential facts to deal with daily repairs calls? Do you have the resources to allow them to do off-site training? If not then perhaps the Repairs e-learning we provide is a good fit for you.

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The MS Dynamics Keyfax Integration

Dec 16 2019

Keyfax Repairs Diagnostic and General Enquiries has been integrated with, to date over fourteen different HMS systems and portals, the latest integration we're looking at here is MS Dynamics CRM.

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Orders for July

Jul 25 2019

St Catherine’s College is the largest college within Oxford University and teaches both undergraduate and graduate student, it can trace it's roots back to 1868. They've ordered more Think Safety for Schools. Hundred Houses Society is a not for profit housing association founded in 1933. They have recently ordered additional copies of our Repairs Reporting Guide. Hastoe Housing Association owns and manages over 7,500 homes in over 70 local authority areas and have added more staff to our E-learning course. Orkney Island Council have ordered additional copies of our Repairs Reporting Guide.

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Handy Hints orders for June

Jun 28 2019

Bnos Chail school in London and Haig Housing have ordered copies of our Handy Hints guide.

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Orders in April from Angus Housing Association and Ateb

Apr 28 2019

We have an order this month from Angus Housing Association, a new client managing nearly 2,000 houses, throughout Angus and Dundee. Ateb have also purchased a reprint of 1000 copies of our Handy Hints guide

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Hillcrest and Greenfields enrol more E-learners

Mar 20 2019

Hillcrest Homes and Greenfields Housing Association have both placed repeat orders for our E-learning course.

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