Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to that question is now “yes”. Since the recent integration with ReachDeck for version 4.3.2, Keyfax Online can now offer all of these things, right out of the box.
A productive contact centre delivering fantastic service is the goal of every centre manager.
In our experience, a well written script will help a customer contact centre do both.
Here are three top tips to achieve this
As part of their digital transformation, Platform Housing identified that a new single and integrated Housing Management System (HMS) was required. In March 2020, Platform Housing approached Omfax to work with Microsoft Dynamics specialists, Crimson. Out of that, a project was agreed to integrate Keyfax with Microsoft Dynamics CRM, within their Contact Centre.
We live in a time that is obsessed and driven by feedback.
Millions of micro interactions are taking place around the globe every second. Whether you ‘like’ a Facebook post; comment on a YouTube video or write a Google review, your interactions are shaping the world around us.
In 2020, Hastoe contacted Omfax to request support in moving their Keyfax applications to new servers, following a change to their IT infrastructure. As part of this work, Hastoe were keen to upgrade their Keyfax software to enhance the user experience for their colleagues and residents.