The Omfax blog will keep you up to date with Keyfax product updates, best practice and useful tips. Check back regularly for all the updates.
Sep 7 2021
Can Keyfax Online be presented in a way that is easy for visually impaired tenants to use? Happily, the answer to that question is now “yes”. Since the recent integration with ReachDeck for version 4.3.2, Keyfax Online can now offer all of these things, right out of the box.
Aug 31 2021
A productive contact centre delivering fantastic service is the goal of every centre manager. In our experience, a well written script will help a customer contact centre do both. Here are three top tips to achieve this
Aug 24 2021
As part of their digital transformation, Platform Housing identified that a new single and integrated Housing Management System (HMS) was required. In March 2020, Platform Housing approached Omfax to work with Microsoft Dynamics specialists, Crimson. Out of that, a project was agreed to integrate Keyfax with Microsoft Dynamics CRM, within their Contact Centre.
Aug 17 2021
Today, we are excited to share the next evolution of the Keyfax API. With the release of Keyfax 4.3.3 we are delighted to introduce the beta release of the new Keyfax REST based Web API.
Jul 13 2021
It’s been quite some time since the last annual Omfax User Conference. The last one was in June 2017, were you there?
Jun 29 2021
Meet our new Customer Services Consultant Omfax is delighted to welcome Paul Ancill as their new Customer Services Consultant.
Jun 18 2021
A quick look at what you can look forward to you if you're moving to the latest versions of QL and Keyfax.
Jun 15 2021
We live in a time that is obsessed and driven by feedback. Millions of micro interactions are taking place around the globe every second. Whether you ‘like’ a Facebook post; comment on a YouTube video or write a Google review, your interactions are shaping the world around us.
Jun 11 2021
In 2020, Hastoe contacted Omfax to request support in moving their Keyfax applications to new servers, following a change to their IT infrastructure. As part of this work, Hastoe were keen to upgrade their Keyfax software to enhance the user experience for their colleagues and residents.
