News

Home > News & Blog

Our news centre has interesting press articles and is also a place where we can share with you some useful industry best practice knowledge and ideas.

Divider
Mar 10 2020

Three Best Practice Tips for Editing Keyfax Repairs Diagnostics Scripts

Sometimes the simplest way to carry out ‘best practice’ is to avoid the common pitfalls. In this blog we will look at three common mistakes made while administering Keyfax. Two involving SQL best practice and another that relates to general script writing. Hopefully by highlighting these it will improve your experience while using and editing Keyfax.

Click Here for the full post

Mar 9 2020

How does Keyfax Archiving & Purging help Customer Service Advisors?

Archiving and purging – no, it’s nothing to do with moving filing cabinets around in a big van, nor is it the start to a horrible diet plan.

Spare a few minutes to read this and you’ll see how it can add marginal gains to Keyfax performance, saving you time, and preventing ongoing IT head-aches.

Click Here for the full post

Feb 21 2020

Why should you provide Repairs e-learning to your Staff?

  • Practical and cost-effective course that isn’t too technical
  • Study at their own pace, using short, clear explanations and diagrams
  • Raises confidence. Their confidence in their knowledge; your confidence in your staff

When is a good time for your Customer Service Advisors to train up in advising tenants with their repairs? At your training partners convenience, or at your CSA’s? Traditional face-to-face training can be costly in terms of time and money. But what if you could offer them online repairs learning at their own pace and when it is convenient for them (and the Contact Centre)?

Click Here for the full post

Dec 16 2019

The MS Dynamics Keyfax Integration

Omfax Systems and Touch-Base have been working together to provide social housing customers with Repairs and Enquiries Diagnostics software for over twenty years. The two companies became one in summer 2019, and the first thing we did was to address slight change in the market that we’ve been noticing over the past two years.

Keyfax as a Repairs Diagnostic and General Enquiries pop-up has been integrated with all of the major Housing Management Systems, to date over fourteen, including many flavours of online portals for customer self-service. But an increasing number of our customers have been looking at Keyfax integrated with MS Dynamics CRM.

Click Here for the full post

Jul 25 2019

Orders for July

St Catherine’s College is the largest college within Oxford University and teaches both undergraduate and graduate student, it can trace it's roots back to 1868. They've ordered more Think Safety for Schools. Hundred Houses Society is a not for profit housing association founded in 1933. They have recently ordered additional copies of our Repairs Reporting Guide. Hastoe Housing Association owns and manages over 7,500 homes in over 70 local authority areas and have added more staff to our E-learning course. Orkney Island Council have ordered additional copies of our Repairs Reporting Guide.

Jun 28 2019

Handy Hints orders for June

Bnos Chail school in London and Haig Housing have ordered copies of our Handy Hints guide.

Apr 28 2019

Orders in April from Angus Housing Association and Ateb

We have an order this month from Angus Housing Association, a new client managing nearly 2,000 houses, throughout Angus and Dundee. Ateb have also purchased a reprint of 1000 copies of our Handy Hints guide

Mar 20 2019

Hillcrest and Greenfields enrol more E-learners

Hillcrest Homes and Greenfields Housing Association have both placed repeat orders for our E-learning course.

Feb 8 2019

Cloch order again from Omfax

Cloch Housing Association is a registered social landlord operating in Inverclyde for over fifty years. This month they've enrolled more staff on our E-learning course.

Jan 11 2019

Muir Group add E-learners

Muir Group who own and manage more than 5,500 homes across the country have just enrolled 7 staff on our E-learning course. Hillcrest Housing have also enrolled additional staff.