Omfax News & Blog
25 January, 2012
Are Social Housing Contact Centres Setting The Standard? In the aftermath of a positive and lavish customer service awards season, it is has come to light that contact centres for social housing organisations are making quite the impact. The Awards Ceremonies where social housing contact centres shone in 2011 included various regional Contact Centre [...]
1 January, 2012
Residents have the option of approaching their housing organisations in three different ways: in person, via phone, or more recently, via the internet. By making a journey to the local housing organisation, a resident will get a face-to-face response to their issue. A customer service representative, prompted by their knowledge of the situation and [...]
