• Orbit Logo

    Orbit

    Keyfax, providing the flexibility to adapt to changing requirements

    Orbit is one of the larger social housing organisations in the UK, providing over 42,000 homes to those in greatest need in the Midlands, the South East and the East of England.

    With over 50 years of experience in social housing, Orbit employ over 1,200 staff and provide […]

  • Solihull Community Housing

    Solihull Community Housing, setting the benchmark for Customer Service

    Solihull Community Housing (SCH) was established as an Arms Length Management Organisation (ALMO) in 2004 by Solihull Council to look after their properties. Awarded a three-star rating by the Audit Commission, SCH are recognised as leaders in their field.

    The Challenge

    SCH is focused on continually improving their customer […]

  • Bromford Living

    Bromford Living achieve 80% first-time-fix call resolution using Keyfax

    Bromford Living is a registered social housing landlord covering 63 local authorities in Central and South West England, with housing stock comprising 27,000 properties. They employ over 1,000 staff, providing housing and asset management, an in-house repairs team and a development team responsible for building new homes.

    The […]

  • Walsall Housing Group (WHG)

    Thanks to Keyfax, Walsall Housing Group (whg) achieves best ever customer service score in a Customer Experience Audit

    Walsall, a West Midlands-based social housing provider, houses almost 40,000 people and has invested more than £350 million in its homes. It has 41 customer service advisors providing face-to-face customer service.

    The Challenge

    “Following the stock transfer of 19,000 homes […]

  • Hastoe Housing Association

    Hastoe is an award-winning rural housing association that owns and manages over 7,500 rented, shared ownership and leasehold homes across the south of England. They hold a charitable status and support communities by providing affordable and environmentally sustainable homes for local people.

    In 2020, Hastoe contacted Omfax to request support in moving […]