To help us build the diagnostic scripts, the customer provides a visual representation of the mapped processes.
If the process mapping was built with Omfax, then we’ll have everything that we need. If not, then we will need the following:
A Subject Matter Expert from the service area(s) in question should also be available. The Project Manager and Keyfax administrator may need their help for the work and/or to participate in UAT.
Please call us to discuss your requirements – we’re happy to help.
Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.
Mandy Holian Previously Customer Service Contact Manager, Bromford Living