Diagnostics Script Development

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Diagnostics Script Development

Need a hand building Keyfax Diagnostics scripts? We offer a Diagnostics Script Development Service using your visual maps for either Repairs or Enquiries. Our team of experienced Keyfax administrators will create your diagnostic scripts, offering feedback along the way. We will ensure your residents are given a simple, clear and intelligent experience for maximum customer satisfaction.

The service includes:

An overview of process maps with appropriate commentary
Omfax staff developing scripts for Keyfax Repairs or Enquiries
Housekeeping of existing Keyfax diagnostics scripts, where requested
Support with arrangements for testing and UAT of updates for sign-off

Script development is typically completed via remote access, together with telephone and email support. On-site services can be provided if required.

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Diagnostics Script Development Service

Diagnostics Script Development - Bath Panel Script Visio diagram

Building Keyfax Scripts

To help us build the diagnostic scripts, the customer provides a visual representation of the mapped processes.

If the process mapping was built with Omfax, then we’ll have everything that we need. If not, then we will need the following:

Diagnostic flow diagrams in Visio format (or similar).
Objectives and variations for each diagnostic script.
A Script Set, top level Category and sub Topic for each process.
The diagnostic must include all required Keyfax entities.
The content of Messages, Emails & Letters, including URLs & bookmarks.
A point of contact to offer clarification/feedback for suggested changes.
Where necessary, SQL support (from IT department or database provider).

Typical Participants/Contacts

Omfax consultant
Customer Keyfax administrator
IT contact: For remote access and SQL (if required)

A Subject Matter Expert from the service area(s) in question should also be available. The Project Manager and Keyfax administrator may need their help for the work and/or to participate in UAT.

Please call us to discuss your requirements – we’re happy to help.

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What our clients say about Keyfax

Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.

Mandy Holian Previously Customer Service Contact Manager, Bromford Living

Diagnostics Script Development