Need a hand building Keyfax Diagnostics scripts? We offer a Diagnostics Script Development Service using your visual maps for either Repairs or Enquiries. Our team of experienced Keyfax administrators will create your diagnostic scripts, offering feedback along the way. We will ensure your residents are given a simple, clear and intelligent experience for maximum customer satisfaction.
The service includes:
Script development is typically completed via remote access, together with telephone and email support. On-site services can be provided if required.
To help us build the diagnostic scripts, the customer provides a visual representation of the mapped processes.
If the process mapping was built with Omfax, then we’ll have everything that we need. If not, then we will need the following:
A Subject Matter Expert from the service area(s) in question should also be available. The Project Manager and Keyfax administrator may need their help for the work and/or to participate in UAT.
Please call us to discuss your requirements – we’re happy to help.
Keyfax ticked all the boxes for us. One of the biggest attractions was that it would integrate seamlessly with our existing housing management system, MIS Active-H.
Mandy Holian Previously Customer Service Contact Manager, Bromford Living