Diagnostic Scripts Admin Training

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Keyfax Diagnostic Script Training

Admin Tools training is designed by subject experts to help Administrators build diagnostic scripts. Both Beginners and Advanced courses are needed for anyone wanting to build intelligent diagnostic scripts.

Our experienced instructor delivers the training remotely, with attendees joining the training using a web browser. Both courses were designed for non-technical staff, so they are suitable for any attendees. Each session can include up to four attendees, and includes simple exercises to help imbed the learning.

Keyfax Admin Tools for Beginners

In this course we will teach you the foundations of how to use and maintain Keyfax diagnostics scripts. Here’s what you will learn:

  • The basic tasks for day-to-day maintenance of Keyfax diagnostic scripts
  • The benefits of using Keyfax and how it can improve customer service
  • Best-practice for a variety of common repairs and enquiries diagnostics.

Course content

  1. Logging into Keyfax Administration Tools
  2. Using Master, System and Script Sets
  3. Creating questions, messages, tasks, emails, priorities, markers and service codes
  4. Building diagnostic processes
  5. How to access Keyfax reporting
  6. User maintenance and permissions
  7. Introduction to intelligent diagnostics.

One day course – 9.30am to 16.30pm




Keyfax Admin Tools Training - helping administrators learn best practice with Keyfax diagnostic scripts


Keyfax Admin Tools Advanced - learning how to include databoxes for intelligent scripting

Keyfax Admin Tools Advanced

In the advanced training course, we cover how to personalise and enhance your diagnostics using intelligent scripting. Course attendees will learn:

  • The benefits of intelligent scripting for excellent customer service
  • Different types of databoxes
  • Understanding how to use expressions

Course content

  1. Understanding databoxes
  2. Using Read and Write databoxes
  3. Creating new databoxes
  4. Adding a databox to a script
  5. Creating transformational and conditional expressions
  6. Writing SQL queries and statements

One day course – 9.30am to 16.30pm

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Course attendee feedback from Keyfax Admin Tools Training

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Just wanted to say thank you to Paul for an excellent training session. He kept us on track, made sure we all kept up, made everything make sense and made the learning easy to digest. He was really engaging, and I enjoyed the session.

First time Keyfax administrator

Very good day, well delivered by Paul, who obviously knows the subject very well. Think there is a real opportunity to use Keyfax much more to help with our corporate objectives.

Senior Customer Service Team Leader

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