Integrations and Technical Support

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Integrations & Technical Support

Omfax enjoys long-standing relationships with the key Housing Management System suppliers. Which means our technical team have lots of experience of working closely with them, on multiple projects. Therefore, we can offer quick Keyfax installation and integration on premise, or on Omfax Azure Servers.

All technical support comes from our team who, collectively, have earned Cyber Essentials Certification. They are not just highly skilled IT consultants, they also have years of experience in working with Housing IT departments.

Because Keyfax is a UK product, we can escalate any issues to the very development team that wrote it. So, changes and updates are quick and easy with a small, agile development team.

Once administrators have completed their training, Omfax provides outstanding scripting support, to help them build their own diagnostics.

 

The Omfax Technical support team are Cyber Essentials certified

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The Keyfax technical services team can help with HMS integrations, server moves, SOR imports and more

Technical Installation Services

Customers first meet our technical team when they install and integrate Keyfax with a Housing Management System or Dynamics 365. After that, on premise customers will have more contact with the team, if they need any of these services:

However, ‘cloud’ customers will see less of the team, because work on Keyfax Azure is typically done out of hours.

In addition to unrivalled technical support, Omfax offers further assistance through:

  1. Workshops to turn your enquiries policies and processes into diagnostic scripts.
  2. Consultancy services for experienced Keyfax consultants to develop your diagnostics scripts.
  3. Keyfax Admin Tools script training, to bring the skills in-house to write your own diagnostics.

 

Book a Keyfax Repairs Diagnostics Demonstration

 

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