Omfax Systems is the leading provider of information solutions for customer service within social housing and other managed accommodation. We offer a portfolio of innovative products that bring unrivalled clarity, consistency and efficiency to resident communication.
Established in 1989, Omfax is well-known throughout the social housing sector. Our Keyfax repairs and Enquiries Diagnostics are widely used by some of the largest Housing Associations customer contact centres. As are the Online versions Repairs Online and Enquiries Online for tenant self-service. The whole product suite was created specifically to respond to the communication challenges of social housing organisations, from housing associations to arms-length management organisations (ALMOs).
We help to set a standard for customer service, and particularly for quality, in contact centre call handling. We are an independent company dedicated to helping improve communication between landlords and residents. Our people have the knowledge, expertise and, more importantly, the commitment to deliver first class customer service.
The Keyfax software suite provides the benchmark for call management systems, enabling contact centres to offer first class service to customers. Using Intelligent Scripting, Keyfax expands advisors’ and residents’ ability to manage each and every enquiry. That in turn, increases first call resolution rates, improves the accuracy of call outcomes, and helps reduce costs.